Transfinder

Product Manager

• Gather detailed requirements and develop new features and products.
• Prioritize and refine backlog items, sprints, and releases.
• Lead refinement, Sprint Planning, and Sprint Review meetings with development teams and stakeholders.
• Develop and prioritize a large development backlog with frequently changing priorities.
• Collaborate with development teams, quality assurance, and Scrum Masters to build and evaluate features.
• Present complex designs across technical and non-technical teams.
• Perform user and product research with internal and external stakeholders.
• Create and critique UI/UX artifacts and maintain cohesive look and feel for products.
• Motivate development teams to meet sprint commitments and product quality goals.
• Other duties and projects as assigned.

Product Owner

Project Manager

• Oversee and manage client projects from inception to completion as a member of the Implementation team in the Client Services Department.
• Perform project management and data mapping to ensure accurate and efficient data integration and transformation throughout the project lifecycle.
• Handle technical tasks such as data mapping, aligning client data with system requirements, and ensuring seamless data flow between systems.
• Create detailed project plans to achieve client objectives, outlining specific goals, milestones, and deadlines.
• Evaluate overall status of assigned projects, identify risks or obstacles, and escalate significant concerns promptly; develop and implement mitigation strategies.
• Manage coordination of software installation between clients and internal installation teams.
• Facilitate online and onsite training sessions between Transfinder’s Training team and clients.
• Provide hands-on software support and data analysis during the implementation period, including troubleshooting when necessary.
• Maintain thorough, precise documentation of all project activities, including tracking time in a CRM system.
• Engage with clients to ensure projects remain aligned with project plans, seek feedback, and advocate for client needs to internal stakeholders.
• Collaborate with Sales and Support teams to provide status updates on open projects.
• Perform other duties and projects as assigned.

Client Project Manager

Systems Engineer

• Ensure stability and performance of Transfinder’s core Windows- and IIS-based application environments
• Manage Windows Server, IIS, and SQL Server environments; perform patching, updates, and tuning to ensure uptime
• Monitor systems using tools such as Nagios, Event Viewer, and PerfMon; proactively detect and resolve performance bottlenecks
• Troubleshoot and optimize IIS application pools, Windows services, networking settings, and system resources
• Act as a first responder for system-level outages; lead root cause analysis and rapid recovery efforts
• Collaborate with Senior SREs, Development, and Operations teams to reduce recurring issues and support long-term automation/migration goals
• Lead migration efforts to re-platform or containerize legacy applications and support transition to Linux/Kubernetes
• Maintain playbooks, runbooks, system-level documentation, knowledge base articles, and internal training materials
• Provide expertise and guidance in migrating Windows workloads to Linux and container platforms
• Perform other duties and projects as assigned

Product Owner

Client Project Manager

Senior Systems Analyst