transcosmos inc.

Dutch-Speaking Customer Success Specialist

transcosmos inc.

full-time

Posted on:

Location Type: Remote

Location: Hungary

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About the role

  • Work directly with customers to ensure they get the most value out of our products and services.
  • Manage customer relationships, identify growth opportunities, resolve issues.
  • Collaborate with global teams to drive success.

Requirements

  • Understand and drive customer success goals
  • Monitor customer performance and uncover opportunities for growth
  • Assist with billing, administration, and customer inquiries
  • Collaborate globally with internal teams to ensure seamless service
  • Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
  • Good Knowledge of Microsoft Office products
  • Excellent understanding of Customer Success and/or Account/Relationship
  • Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
  • Customer centric mindset
  • Empathy
  • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
  • Excellent organizational skills
  • Structured “can-do” approach to open matters and tasks in a demanding environment
  • A High school diploma or equivalent, College level preferred
  • Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
  • Have a proven track record demonstrating the skills and qualities outlined in this document
  • Good command of written and spoken English and Dutch (Speech, Written, Reading, Comprehension)
Benefits
  • Competitive salary
  • Cafeteria
  • Team building and free time activities
  • Modern office environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementBillingAdministrationSAPSalesforceGainsightMicrosoft OfficeCustomer ServiceBPO
Soft Skills
Customer centric mindsetEmpathyExcellent communication skillsOrganizational skillsStructured approachAdaptabilityProblem-solvingCollaborationInterpersonal skillsProfessionalism
Certifications
High school diplomaCollege degree