Transcend

Customer Success Manager

• Own the post-implementation experience for up to 65 accounts
• Proactively identify opportunities for customers to scale
• Act as a strategic advisor to IT, Digital, and Compliance teams
• Use data-driven insights to prove how Transcend reduces technical debt
• Lead Business Reviews for C-suite stakeholders

Enterprise Customer Success Manager

Full-stack Engineer

• Collaborate with product managers and designers to build business-critical features
• Ship production-ready code that’s easy to iterate on
• Work across the stack to deliver features: Typescript, React, GraphQL, Node.js, PostgreSQL, AWS
• Participate in roadmap discussions and technical design reviews
• Proactively fix production and development issues

Senior Software Engineer – Workflows

Engineering Manager

• Manage a team of engineers, fostering a collaborative culture and upholding high technical standards
• Grow the team through hiring and nurturing engineering talent
• Leverage technical expertise in software engineering to guide the team in building robust and scalable solutions
• Review & provide feedback for technical design docs and code changes
• Collaborate with the product team to create and execute the product roadmap
• Take on development tasks and debug production issues when necessary

• Collaborate with product managers and designers to build business-critical features.
• Ship production-ready code.
• Work across the stack to deliver features: Typescript, React, GraphQL, Node.js, PostgreSQL, AWS.
• Proactively fix production and development issues.

Software Engineer – Workflows

Solutions Engineer

• Own end-to-end implementation of Transcend’s web consent product for assigned customers, including JavaScript snippet deployment, tag manager configuration (Google Tag Manager, Adobe Launch, Tealium, etc.), and consent banner customization
• Troubleshoot client-side issues including script loading order, CSP (Content Security Policy) conflicts, cross-domain consent propagation, and rendering inconsistencies across browsers and devices
• Implement and configure Transcend’s DSR automation workflows for customer environments, including identity verification, request routing, system integrations, and fulfillment orchestration
• Work with customers to map their data ecosystem, identify data stores requiring integration, and configure deletion, access, and rectification workflows that meet regulatory SLAs they define
• Troubleshoot and resolve integration failures, API authentication issues, rate limiting, and data transformation challenges during DSR execution
• Support implementation of Transcend’s mobile consent SDKs for iOS and Android applications, working alongside customer mobile development teams
• Develop and maintain implementation runbooks and onboarding templates for common web consent deployment patterns

Senior Solutions Engineer

Learning and Development

• Design rigorous, agency-building PBL units, modules, and lessons aligned to standards and organizational frameworks.
• Create scaffolds, routines, protocols, and templates that support gradual release and predictable, orderly classrooms.
• Integrate research-based practices (productive struggle, discourse, formative feedback) into daily instruction.
• Produce exemplars, rubrics, and playbooks that make instructional intent and operational steps clear.
• Codify teacher moves, classroom systems, and workflows that reliably promote student agency and independence.
• Document instructional models in user-friendly guides and frameworks.
• Synthesize classroom observations and data into actionable next steps for teachers.
• Coach teachers in building structures that enable student ownership and responsible release of responsibility.
• Facilitate planning cycles, workshops, and modeling sessions that blend design, routines practice, and problem-solving.
• Partner with school leaders on pacing, implementation plans, and coherent schoolwide systems.
• Recruit partner schools and educators interested in adopting LEAD/RevX practices.
• Manage social media posts, outreach materials, and communications that generate interest and inquiries.
• Coordinate initial conversations, needs assessments, and onboarding processes.
• Plan, schedule, and lead site visits, walkthroughs, and observation days at LEAD.
• Design and facilitate PD sessions, virtual workshops, and follow-up coaching for adopting sites.
• Ensure partners receive resources, materials, playbooks, and aligned curriculum in a timely manner.
• Maintain consistent communication with each site about progress, needs, and next steps.
• Monitor implementation through walkthroughs, check-ins, and review of artifacts.
• Provide clear feedback loops and coordinate additional support when sites need deeper coaching or resources.
• Track progress, document successes and challenges, and communicate updates internally.
• Build and maintain strong relationships with a diverse set of external partners including school leaders, superintendents, policymakers, community organizations, and education networks.
• Represent the project in meetings, site visits, and public-facing conversations with stakeholders across the New York City education ecosystem.
• Communicate progress, insights, and key updates to partners in ways that build alignment, trust, and continued investment.

Project-Based Learning Instructional Designer, Coach

Revenue Operations

• Operational ownership of deal execution: deal structuring support, order form creation in SFDC/Nue CPQ, commercial approval workflows, contract coordination in LinkSquares, and advising AEs on pricing, discount thresholds, and approval requirements. Manage the Deal Desk case queue, maintain SLA targets, and escalate non-standard requests to leadership and Legal.
• Recurring dashboard maintenance, board deck data refreshes, pipeline data pulls, ad hoc analysis, and building SFDC reports that give Sales leadership real-time visibility into deal pipeline, discount trends, and Deal Desk throughput.
• Manage and continuously improve the Deal Desk case management system in SFDC. Surface recurring friction points in the Quote-to-Cash lifecycle and partner with RevOps leadership to implement scalable solutions and processes.
• SFDC data audits, field validation monitoring, and cleanup projects that maintain revenue data integrity.
• Liaison between Sales, Legal, CS, Finance, and Biz Ops to resolve deal blockers, facilitate approvals, and ensure clean handoffs from execution to booking.

Senior Analyst, Revenue Operations

System Administrator

• Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
• Manage user lifecycle across systems in collaboration with HR and Security teams
• Serve as the primary escalation point for IT requests and incidents
• Partner with Security and GRC functions to maintain technical controls for audits like SOC II, ISO 27001, and HIPAA
• Create and maintain documentation and runbooks for how to perform common IT tasks
• Identify recurring issues and friction points, implementing process or tooling improvements over time to continuously improve our IT systems