Transcend

System Administrator

• Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
• Manage user lifecycle across systems in collaboration with HR and Security teams
• Serve as the primary escalation point for IT requests and incidents
• Partner with Security and GRC functions to maintain technical controls for audits like SOC II, ISO 27001, and HIPAA
• Create and maintain documentation and runbooks for how to perform common IT tasks
• Identify recurring issues and friction points, implementing process or tooling improvements over time to continuously improve our IT systems

IT System Administrator