Transcarent

Manager, Clinical Operations, Surgery Care

Transcarent

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $106,000 per year

About the role

  • Lead and develop a team of RN Care Coordinators, COE Engagement RNs, and non-clinical Care Coordinators, ensuring clear expectations, accountability, and high performance.
  • Conduct ongoing coaching, quality reviews, and performance evaluations; create individualized development plans as needed.
  • Ensure consistent delivery of clinical standards, documentation accuracy, and adherence to workflows across all roles.
  • Promote a culture of collaboration, psychological safety, accountability, and member-centered care.
  • Oversee daily operations including case distribution, coverage planning, queue and caseload balancing, and prioritization of urgent needs.
  • Ensure timely progression of members through the surgical review and COE pathways, from intake through scheduling and approvals.
  • Monitor operational KPIs, quality metrics, and process compliance; proactively address trends or gaps.
  • Partner with COEs, providers, facilities, and internal teams to resolve escalations or barriers impacting member care.
  • Support quality assurance initiatives, audits, and complaint/service recovery processes.
  • Identify workflow issues across clinical and non-clinical functions and recommend or implement process improvements to reduce friction and improve throughput.
  • Collaborate with leadership to implement new initiatives, clinical programs, and system changes.
  • Serve as a key operational liaison with teams including Benefits, Travel, Billing/PRE, Medical Records, Clinical Programs, COEs, and Product/Tech.
  • Provide clinical and operational insights for new client implementations, workflow rollouts, and technology enhancements.
  • Participate in leadership meetings, calibrations, audits, and cross-department committees as required.
  • Manage scheduling, WFM updates, PTO approvals, attendance oversight, and staffing coverage planning.
  • Facilitate onboarding, training, competency validation, and ongoing professional development for all roles.
  • Contribute to strategic planning for the Surgery Care program, including future growth, staffing models, and standardization of best practices.
  • Maintain compliance with all regulatory, policy, and documentation standards.

Requirements

  • BSN or RN with bachelor's degree
  • Minimum of 5-7 years of Clinical Experience; or AAS or ADN degree and minimum of 7-8 years of Clinical Experience
  • Registered Nurse with active, multistate licensure required.
  • Clinical experience in surgery or a related specialty preferred.
  • Demonstrated adaptability and comfort working in dynamic, evolving workflows and technologies.
  • Demonstrated success leading clinical teams in a healthcare or care coordination environment.
  • Strong understanding of surgical pathways, COE workflows, and clinical decision-making.
  • Ability to coach diverse roles (RNs and non-clinical staff) with tailored feedback and development strategies.
  • Proven experience managing high-volume workflows, SLAs, quality metrics, and operational performance.
  • Excellent communication skills, including the ability to convey clinical concepts clearly to both clinicians and non-clinicians.
  • Strength in conflict resolution, critical thinking, and collaborative problem solving.
  • Comfortable working in fast-paced, technology-driven environments with changing priorities.
  • Ability to build relationships with internal partners, external providers, and Centers of Excellence.
Benefits
  • Competitive medical, dental, and vision coverage
  • Competitive 401(k) Plan with a generous company match
  • Flexible Time Off/Paid Time Off, 12 paid holidays
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
  • Mental Health and Wellness benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical experiencesurgical pathwaysCOE workflowsquality metricsoperational performancecoachingperformance evaluationsprocess improvementscase distributiondocumentation accuracy
Soft Skills
leadershipadaptabilitycommunicationconflict resolutioncritical thinkingcollaborative problem solvingaccountabilitypsychological safetyrelationship buildingteam collaboration
Certifications
BSNRNactive multistate licensure