Transcarent

Manager, Clinical Operations, Surgery Care

Transcarent

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $106,000 per year

About the role

  • Lead and develop a team of RN Care Coordinators, COE Engagement RNs, and non-clinical Care Coordinators, ensuring clear expectations, accountability, and high performance.
  • Conduct ongoing coaching, quality reviews, and performance evaluations; create individualized development plans as needed.
  • Ensure consistent delivery of clinical standards, documentation accuracy, and adherence to workflows across all roles.
  • Promote a culture of collaboration, psychological safety, accountability, and member-centered care.
  • Oversee daily operations including case distribution, coverage planning, queue and caseload balancing, and prioritization of urgent needs.
  • Ensure timely progression of members through the surgical review and COE pathways, from intake through scheduling and approvals.
  • Monitor operational KPIs, quality metrics, and process compliance; proactively address trends or gaps.
  • Partner with COEs, providers, facilities, and internal teams to resolve escalations or barriers impacting member care.
  • Support quality assurance initiatives, audits, and complaint/service recovery processes.
  • Identify workflow issues across clinical and non-clinical functions and recommend or implement process improvements to reduce friction and improve throughput.
  • Collaborate with leadership to implement new initiatives, clinical programs, and system changes.
  • Serve as a key operational liaison with teams including Benefits, Travel, Billing/PRE, Medical Records, Clinical Programs, COEs, and Product/Tech.
  • Provide clinical and operational insights for new client implementations, workflow rollouts, and technology enhancements.
  • Participate in leadership meetings, calibrations, audits, and cross-department committees as required.
  • Manage scheduling, WFM updates, PTO approvals, attendance oversight, and staffing coverage planning.
  • Facilitate onboarding, training, competency validation, and ongoing professional development for all roles.
  • Contribute to strategic planning for the Surgery Care program, including future growth, staffing models, and standardization of best practices.
  • Maintain compliance with all regulatory, policy, and documentation standards.

Requirements

  • BSN or RN with bachelor's degree
  • Minimum of 5-7 years of Clinical Experience; or AAS or ADN degree and minimum of 7-8 years of Clinical Experience
  • Registered Nurse with active, multistate licensure required.
  • Clinical experience in surgery or a related specialty preferred.
  • Demonstrated adaptability and comfort working in dynamic, evolving workflows and technologies.
  • Demonstrated success leading clinical teams in a healthcare or care coordination environment.
  • Strong understanding of surgical pathways, COE workflows, and clinical decision-making.
  • Ability to coach diverse roles (RNs and non-clinical staff) with tailored feedback and development strategies.
  • Proven experience managing high-volume workflows, SLAs, quality metrics, and operational performance.
  • Excellent communication skills, including the ability to convey clinical concepts clearly to both clinicians and non-clinicians.
  • Strength in conflict resolution, critical thinking, and collaborative problem solving.
  • Comfortable working in fast-paced, technology-driven environments with changing priorities.
  • Ability to build relationships with internal partners, external providers, and Centers of Excellence.
Benefits
  • Competitive medical, dental, and vision coverage
  • Competitive 401(k) Plan with a generous company match
  • Flexible Time Off/Paid Time Off, 12 paid holidays
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
  • Mental Health and Wellness benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
clinical experiencesurgical pathwaysCOE workflowsquality metricsoperational performancecoachingperformance evaluationsprocess improvementscase distributiondocumentation accuracy
Soft skills
leadershipadaptabilitycommunicationconflict resolutioncritical thinkingcollaborative problem solvingaccountabilitypsychological safetyrelationship buildingteam collaboration
Certifications
BSNRNactive multistate licensure