Manager, Strategic Account Management – Client Success
Transcarent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $125,000 per year
About the role
- Drive Client Outcomes & Value
- Deliver measurable client value by aligning solutions to client goals, KPIs, and performance expectations
- Develop and execute a client value plan aligned to business goals, KPIs, and ROI commitments
- Establish ongoing value storytelling that communicates measurable outcomes to executives and stakeholders
- Build a deep, strategic understanding of each client’s business, objectives, competitive environment, and stakeholder landscape
- Ensure clients adopt, engage with, and love the full product suite—driving utilization, satisfaction, and impact
- Lead retention and expansion initiatives, driving revenue through long-term partnership growth
- Proactively prevent and detect issues before they escalate, safeguarding client health and product engagement
- Own adoption strategies across the full Transcarent | Accolade product suite, driving predictable utilization and impact
- Build and maintain client-specific value plans that tie solutions directly to client KPIs, performance guarantees, and ROI commitments, and proactively course-correct when off-track
Requirements
- 10+ years in Account Executive, Client Success, or Strategic Account roles
- 5+ years in Health Plans, PBMs, benefits, or employer healthcare required
- Deep understanding of employer healthcare, PBMs, health plans, and digital health/navigation solutions
- Demonstrated record of measurable client value creation, retention, and revenue growth in complex, large-market environments
- Proven track record leading renewals and expansions for large, complex employer or health plan clients
- Experience serving as a trusted advisor to senior and C-suite stakeholders
- Bachelor's degree in Business or related field required
Benefits
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client value plan developmentKPI alignmentperformance measurementadoption strategiesretention initiativesrevenue growthvalue storytellingstakeholder engagementissue detectioncourse correction
Soft skills
strategic understandingclient relationship managementcommunicationproblem-solvingtrusted advisorleadershipcollaborationadaptabilitynegotiationinfluencing