Manager, Strategic Account Management – Client Success
Transcarent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $125,000 per year
About the role
- Drive Client Outcomes & Value
- Deliver measurable client value by aligning solutions to client goals, KPIs, and performance expectations
- Develop and execute a client value plan aligned to business goals, KPIs, and ROI commitments
- Establish ongoing value storytelling that communicates measurable outcomes to executives and stakeholders
- Build a deep, strategic understanding of each client’s business, objectives, competitive environment, and stakeholder landscape
- Ensure clients adopt, engage with, and love the full product suite—driving utilization, satisfaction, and impact
- Lead retention and expansion initiatives, driving revenue through long-term partnership growth
- Proactively prevent and detect issues before they escalate, safeguarding client health and product engagement
- Own adoption strategies across the full Transcarent | Accolade product suite, driving predictable utilization and impact
- Build and maintain client-specific value plans that tie solutions directly to client KPIs, performance guarantees, and ROI commitments, and proactively course-correct when off-track
Requirements
- 10+ years in Account Executive, Client Success, or Strategic Account roles
- 5+ years in Health Plans, PBMs, benefits, or employer healthcare required
- Deep understanding of employer healthcare, PBMs, health plans, and digital health/navigation solutions
- Demonstrated record of measurable client value creation, retention, and revenue growth in complex, large-market environments
- Proven track record leading renewals and expansions for large, complex employer or health plan clients
- Experience serving as a trusted advisor to senior and C-suite stakeholders
- Bachelor's degree in Business or related field required
Benefits
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client value plan developmentKPI alignmentperformance measurementadoption strategiesretention initiativesrevenue growthvalue storytellingstakeholder engagementissue detectioncourse correction
Soft Skills
strategic understandingclient relationship managementcommunicationproblem-solvingtrusted advisorleadershipcollaborationadaptabilitynegotiationinfluencing