Transact Campus

Technical Support Engineer II

Transact Campus

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SQL

About the role

  • Provide solutions to more complex technical problems that go beyond routine troubleshooting
  • Research, diagnose, troubleshoot, and identify solutions to resolve system issues
  • Escalate unresolved issues with detailed analysis to the appropriate internal support team resources
  • Maintain regular communication with customers to keep them informed of the status and progress of their case
  • Maintain detailed documentation of all issues and resolutions in case notes
  • Participate in on-call rotations, providing support for critical issues outside of standard business hours
  • Actively engage in learning new technologies and product updates

Requirements

  • 3-5 years in customer-facing technical support environment
  • Advanced knowledge and application of systems/products support along with client server architecture, SQL
  • Enhanced troubleshooting with networking tools like Wireshark
  • Familiarity with multiple database systems
  • Excellent communication skills with the ability to document and share knowledge
  • Advanced problem-solving skills with the ability to handle escalated issues
  • Ability to methodically manage time and plan tasks with precision
  • Demonstrates advanced strategic prioritization of actions
  • Exhibits adaptability by integrating innovation strategies to enhance efficiency and productivity
Benefits
  • Employer paid Life Insurance / AD&D / Short-Term
  • Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
  • Access to FSA Plans & Commuter Benefit Plans
  • 401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay
  • Access to the Roper Employee Stock Purchase Plan
  • Paid Parental Leave Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingSQLclient server architecturenetworking toolsWiresharkdatabase systemsproblem-solvingdocumentationtechnical supportsystem analysis
Soft skills
communicationtime managementtask planningstrategic prioritizationadaptabilitycustomer servicecollaborationinnovationlearningengagement