Transact Campus

Implementation Specialist

Transact Campus

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Oracle

About the role

  • Manage the transition from Sales to Implementation and verify orders are complete and accurate before project begins.
  • Establish scope of work for projects, ensuring alignment with client objectives.
  • Gather and analyze client business requirements and determine appropriate technical system configuration to meet those needs.
  • Create supporting technical and system documentation.
  • Collaborate with site project team to schedule installations and create customized installation and training agendas.
  • Develop detailed timelines, track progress, and hold regular project status calls.
  • Ensure client site preparation prior to installation; verify hardware and software delivery, client network is ready and configured properly, hosted environment and/or servers are prepped, physical site preparation is complete, and resources are scheduled per the installation agenda.
  • Create hand-off documentation to prepare our Installation Specialists for successful deployments, ensuring client satisfaction.
  • Manage the transition from Implementation to Support upon completion of the project.
  • Submit daily workload metrics in CBORD’s time tracking tool.

Requirements

  • 3+ years of experience installing and/or supporting Card Systems or Point of Sale systems (CBORD Odyssey Card System / Oracle Simphony POS system preferred)
  • Good understanding of Oracle Simphony and CBORD Odyssey (highly preferred)
  • Strong understanding of networking, wiring requirements, and IT terminology
  • Excellent verbal and written communication, customer service, and interpersonal skills
  • Strong time management, decision-making, and organizational skills
  • Ability to maintain a high level of thoroughness and accuracy while managing many projects and deadlines.
  • Self-directed with ability to follow process.
Benefits
  • Minimal travel may be required to attend annual department meetings or participate in our User Group Conference.
  • This position may require overtime during busy seasons and whenever there is increased volume or projects with short timelines.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Card SystemsPoint of Sale systemsOracle SimphonyCBORD Odysseynetworkingwiring requirementstechnical system configurationproject managementinstallationdocumentation
Soft Skills
communicationcustomer serviceinterpersonal skillstime managementdecision-makingorganizational skillsthoroughnessaccuracyself-directedprocess adherence