Technical Account Manager
Trainline
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
Visit company websiteExplore more
Salary
💰 £55,000 - £60,000 per year
About the role
- Work long-term with a portfolio of assigned strategic customers
- Drive customer success through TPS guidance and solutions
- Develop and maintain deep technical expertise in TPS solutions
- Guide partners through industry accreditation processes
- Clearly articulate customers’ goals and the gaps that need to be bridged
- Build long-term, trusted relationships to accelerate customer outcomes
- Educate customers on product roadmaps and align with their strategic plans
- Act as an advocate for customers and ensure service levels are met
Requirements
- AGILE PM Foundation or comparable certification
- Knowledge of API integrations and White Label solutions
- Fluency in English plus one additional language (Spanish, Italian, or French)
- Experience working within Agile development and support environments
- Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities
- Strong communication skills with the ability to gain trust from stakeholders
- Willingness to undertake occasional travel to Trainline locations
- Travel or rail industry experience (preferred)
Benefits
- Private healthcare & dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme to reduce carbon emissions
- Extra festive time off
- Excellent family-friendly benefits
- Career growth with clear career paths
- Transparent pay bands
- Personal learning budgets
- Regular learning days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationsWhite Label solutionsAgile development
Soft Skills
communication skillsrelationship buildingcustomer advocacyadaptabilitytrust building
Certifications
AGILE PM Foundation