Junior UX Designer
Trainline
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £40,000 - £45,000 per year
Job Level
About the role
- Join a team focused on improving customer experiences across Trainline’s products, creating thoughtful, tech-enabled solutions that enhance the traveller journey while also supporting Trainline’s commercial goals and overall business performance.
- Leverage emerging technologies, including AI, machine learning, and large language models, to anticipate traveller needs, deliver timely support, and create more intuitive, personalised traveller care.
- Balance great customer experiences with an awareness of how design choices can influence key business metrics such as conversion, engagement, and retention.
- Work closely with Product, Research, Data, and Engineering in a dynamic, fast-paced environment.
- Contribute from early, ambiguous discovery phases all the way to crafting and delivering pixel perfect, high-impact features.
- Collaborate with fellow designers to shape a seamless, end-to-end travel experience that aligns with Trainline's overarching vision and strategy.
- Execute against the end-to-end design process to deliver innovative and visually polished tactical solutions, as well as contribute to Trainline’s overall strategy.
- Assess the impact of design, and draw insights to iterate and optimise experience, playing back your explorations with clear narratives, woven together with data and research.
Requirements
- Communication and storytelling skills, with the ability to explain design decisions in terms of user needs and their potential impact on product or business goals.
- Solid UX thinking as well as UI visuals, working independently to solve for real user needs on web and app.
- Understand how to use data and customer insights to validate ideas and drive positive customer behaviour.
- Awareness of data-informed experimentation principles such as A/B or multivariate testing, and an interest in learning how experimentation connects design decisions to measurable outcomes.
- Hands-on, action-oriented approach to solving creative challenges, inspiring creativity and design excellence within the team.
- A self-starter mentality with strong collaboration skills with Engineers, Product Managers, and broader business teams.
- Proficiency in Figma for day-to-day design work, previous experience with using AI, machine learning, and large language models within design solutions, is a plus.
Benefits
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Hard Skills & Tools
UX designUI designA/B testingmultivariate testingdata analysiscustomer insightsdesign iterationuser needs assessmentdesign process executionpixel perfect design
Soft Skills
communication skillsstorytelling skillscollaboration skillsself-starter mentalityaction-oriented approachcreativitydesign excellenceproblem-solvingnarrative developmentuser advocacy