Traild

Onboarding Specialist

• Lead mid-market SaaS implementations across multiple concurrent projects, managing scope, timelines, risks and stakeholder expectations
• Own the end-to-end client journey from onboarding through successful adoption, ensuring customers achieve measurable value
• Build trusted relationships with key stakeholders and project sponsors across the client portfolio
• Provide user training, technical support and troubleshooting throughout implementation and beyond
• Partner with Product and Engineering to feed client insights into the product roadmap and resolve technical challenges
• Drive momentum across implementations, keeping projects on track and proactively resolving blockers

Mid Market Customer Onboarding Manager