Mid Market Customer Onboarding Manager

Traild

Customer Onboarding Manager leading SaaS implementations for Traild, an AI-powered finance automation and payments infrastructure company. Managing client adoption, stakeholder expectations, integrations, training, and technical issue resolution.

Posted 8/6/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading mid-market SaaS implementations, managing project scope, timelines, and stakeholder expectations while ensuring client success and adoption. Possesses strong communication and interpersonal skills to build relationships and drive project momentum in fast-paced environments.

Highest-signal resume keywords

SaaS Implementation LeadershipProject ManagementTechnical AptitudeStakeholder Relationship ManagementUser Training and Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ScopingTimeline ManagementRisk ManagementIntegration WorkflowsERP Systems Experience

Soft Skills

Strong CommunicationInterpersonal SkillsExecution-Focused Mindset

Industry Keywords

Mid-MarketClient JourneyTechnical SupportProduct RoadmapStartup Experience

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead mid-market SaaS implementations across multiple concurrent projects, managing scope, timelines, risks and stakeholder expectations
Own the end-to-end client journey from onboarding through successful adoption, ensuring customers achieve measurable value
Build trusted relationships with key stakeholders and project sponsors across the client portfolio
Provide user training, technical support and troubleshooting throughout implementation and beyond
Partner with Product and Engineering to feed client insights into the product roadmap and resolve technical challenges
Drive momentum across implementations, keeping projects on track and proactively resolving blockers

Requirements

What you’ll need

Proven experience leading mid-market SaaS implementations across multiple stakeholder environments
Strong project management skills, including scoping, timeline management, risk management and independently driving outcomes
Experience with ERP or accounting systems is a big plus
Solid technical aptitude across integrations and workflows, with direct collaboration with Engineering and Product teams
Strong communication and interpersonal skills for building rapport and managing expectations across varied client contacts
Hands-on, execution-focused mindset with a bias for action in fast-moving environments
Prior startup or scale-up experience is a strong plus

Benefits

Comp & perks

Remote, hybrid and flexible working options
Global team with colleagues across APAC, NA and EMEA