Tradable Bits

Customer Success Manager

• Collaborate with our key partners on groundbreaking fan marketing initiatives and tech solutions
• Engage, retain, and drive customer adoption, utilisation as well as renewals or expansion revenue
• Mentor and empower APAC Customer Success team members
• Act as a trusted advisor, guiding partners to activate fan data to personalise experiences
• Drive customer lifecycle outcomes for our APAC partners, ensuring high satisfaction and retention rates
• Onboard and train partners on using the Tradable Bits platform
• Conduct Strategic Business Reviews to uncover insights using data and share product updates
• Project manage large-scale custom development work for strategic partners

Senior Customer Success Manager, APAC