Lead end-to-end implementations of Traction Rec on Salesforce, from kickoff through go-live and transition to support
Collaborate with internal and external teams to develop detailed project plans, defining scope, objectives, timelines, and resource allocation to ensure successful delivery
Serve as the primary point of contact for clients throughout the project lifecycle
Partner with technical project team members to translate business requirements into technical solutions
Oversee testing process, including User Acceptance Testing (UAT), to validate system functionality
Identify potential risks and issues, develop and implement mitigation strategies to ensure project continuity and success
Plan and consult on training and change management strategies and activities to ensure minimal disruption and high end user proficiency and adoption
Conduct business analysis to ensure solutions meet objectives and align with business needs
Manage go live issue resolution and partner with Product, Support, and Customer Success teams to ensure smooth handoffs and continuous improvement
Travel to clients (must be able to travel in Canada and US, without restriction).

Requirements

Bachelor's degree in business or related field, or equivalent experience
3-5 years in B2B client-facing roles managing and delivering technology and business change projects with a focus on SaaS product implementation
Experience working with non-profit or public sector organizations (e.g. YMCAs, JCCs, Parks & Rec, membership-based organizations)
Strong understanding and use of project management methodologies and tools with relevant certifications (e.g., CAPM, PMP) preferred
Proven ability to build strong client relationships, interact with customers’ executives, manage and set client expectations, demonstrate strategic understanding of business needs, and successfully position solutions with customers
Ability and experience managing multiple complex, multi-stakeholder projects simultaneously
Strong problem solving and business analysis skills, and the ability to anticipate, address, and mitigate project risks and challenges
Demonstrated success managing client escalations and developing effective resolution plans
Excellent communication and presentation skills, with the ability to convey complex information clearly to various stakeholders
Ability to manage ambiguity and balance customer needs with delivery constraints
Proficiency in change management principles and practices, including the ability to develop and execute change management plans.

Benefits

Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities
Bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforceproject management methodologiesbusiness analysisUser Acceptance Testing (UAT)change management principlesSaaS product implementationrisk managementissue resolutionresource allocationclient relationship management

Soft Skills

communication skillspresentation skillsproblem solvingstrategic understandingclient expectations managementmulti-stakeholder project managementability to manage ambiguityinterpersonal skillscollaborationtraining and change management

Certifications

CAPMPMP