TRACTIAN

Customer Success Manager

TRACTIAN

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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About the role

  • Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
  • Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
  • Drive customer accounts growth by delivering successful ROI and relationship building;
  • Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements

  • Business-driven mindset and customer facing experience;
  • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
  • Experience in management of projects and small teams;
  • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Bachelor’s degree in Engineering or a related field.
  • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
  • Valid driver's license with a good standing record.
Benefits
  • Competitive Salary
  • Premium Medical, Dental, and Vision Coverage
  • Paid Time Off (PTO): 15 Days
  • 401(k) Retirement Plan
  • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
  • Gympass Membership - Access a wide range of gyms and training programs.
  • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
  • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Condition Based MaintenanceComputerized Maintenance Management Systemsproject managementoperational excellenceanalytical skillsproblem-solving skillscontinuous improvement
Soft Skills
customer facing experiencecommunication skillsinterpersonal skillscollaborationrelationship buildingbusiness-driven mindset
Certifications
Bachelor’s degree in Engineering