Tracksuit

Customer Success Manager

Tracksuit

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $95,000 - $125,000 per year

About the role

  • Onboard & activate: Set clear success plans and get customers to first value quickly.
  • Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
  • Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
  • Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
  • Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
  • Level up the journey: Champion playbooks and continuously improve our customer experience.
  • Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.

Requirements

  • 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).
  • Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
  • Brand & marketing fluency—you get why brand matters and how to prove it.
  • Data-literate and product-curious; comfortable guiding conversations with dashboards.
  • Excellent written & verbal comms across exec, user and technical audiences.
  • Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).
  • Our flavour of **High Care + High Performance**: kind, organised, ambitious, team-first.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementB2B SaaSnegotiationforecastingdata literacyproduct knowledge
Soft Skills
communicationrelationship buildingorganizationalambitiousteam-firstcalmclear communication