Trackman

Customer Success Manager

• Support our new customers with training, education and 1st level technical support
• Developing business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets
• Assist our customers in the planning and execution of successful launch events for indoor golf centres
• Work with our Booking & Payments team to help shape how players schedule pay and play across the Trackman ecosystem
• Help build our community of operators through events and workshops
• Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem
• On-going email/phone/in-person communication to customers with software updates and other key information
• 1st line of Aftersales support for customers following install and training
• Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement
• Help commercial customers with marketing material and initiatives both at the time of launch and on an on-going basis
• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
• Collate success stories and feedback from venues to support future sales
• Conduct meetings and updates to share latest information and with owners and staff at commercial venues
• Help with marketing activations with golf governing bodies, partners and buying groups
• Lead the referral program for operators to recommend future clients

Customer Success

Account Executive

• Sales growth is the key driver for the South East region
• Product demonstrations to Golf Courses, Teaching Pros, Club Fitters, Ambitious Amateurs, Indoor Facilities, Entrepreneurs and other golf client segments
• Ensure the highest customer satisfaction through ongoing training and service
• Proposal preparation, opportunity management and order administration
• Support our new customers with training, education and 1st level technical support
• Assist our customers in the planning and execution of successful launch events for indoor golf centres
• Provide a voice for our customers at internal meetings to senior leaders and product owners
• Product testing and provision of feedback to our software and hardware development teams
• Development and continuous improvement of your territory sales strategies

Sales Representative

• Sell Trackman products and services to baseball and softball customers, working in some cases in collaboration with Trackman’s key account managers and subject matter experts
• Build and manage a sales pipeline, including sales forecasting
• Lead the introduction of new Trackman products and services
• Develop and maintain relationships across many customer and organization departments as appropriate (e.g., coaches, operations, analytics, athletic directors, scouting, player development)
• Manage all aspects of the sales process, including prospecting, sales presentations and proposals, ensuring timely and accurate payment of invoices, and ongoing training and support as needed
• Develop knowledge of industry, competition and customer needs and provide insights and recommendations to Trackman colleagues
• Manage CRM and provide Sales reports as requested
• Collaborate with post-sales Operations team to ensure customer satisfaction

Territory Sales Representative – South Central

• Demand generation through cooperation with the local PGA and other golf organizations
• Product demonstrations to Golf Courses, Teaching Pros, Club Fitters, ambitious amateurs, indoor facilities, and other golf client segments
• Ensure the highest customer satisfaction through ongoing training and service
• Proposal preparation and order administration
• Customer training and 1st level support
• Product testing and provision of feedback to our software and hardware development teams
• Development and continuous improvement of your territories sales strategies

Backend Engineer

• Develop advanced deep learning, machine learning and classic computer vision algorithms for football and American football products
• Write production-ready code with emphasis on deployment, monitoring and supportability (Python and C++)
• Design and execute experiments to acquire and prepare datasets for algorithm development
• Develop and extend tooling for computer vision development (data visualization, annotation, debugging)
• Develop appropriate system architecture for edge-based and server solutions
• Collaborate with engineers within Vision & AI and the tracking department to produce high quality cutting edge systems
• Work on projects including object detection and tracking (balls, players), optical flow for ball flight, radar-camera calibration, and human pose tracking

Vision AI Developer – Football, American Football, C++ / Python

Marketing

• Localize and execute Trackman brand strategy in Japan.
• Work closely with HQ Marcomm to co-develop and execute product marketing strategies and outline a dedicated marketing plan for Japan.
• Develop campaigns and produce high-quality content across platforms to support Trackman's products.
• Ensure lead generation to the Japan Sales organization and systematically track marketing effectiveness.
• Develop and scale digital marketing platform and manage marketing data.
• Support commercial projects such as Trackman-hosted tournaments and customer-site events.
• Work from the office in Tokyo and travel ~20%-30% per year; report to the Representative Director of TrackMan K.K.

Junior Marketing and Communication Specialist

Electrical Engineer

• Mechanical development, assembly and wiring/soldering of “bed of nails” test fixtures for future products
• Development of test scripts in NI TestStand, Python, C# and working with database concepts such as SQL and Watts for statistical data analysis
• Hands-on measuring with equipment like signal generators and digital oscilloscopes for signal analysis and circuit debugging
• Participate in layout of simple printed PCBs used in test fixtures, from schematics to circuit debugging and verification
• Collaborate with R&D teams and future EMS suppliers to ensure smooth and efficient manufacturing processes
• Troubleshoot hardware-related issues and implement improvements to optimize quality and production yield
• Close working relationship with in-house production, mechanical & electrical engineers in R&D hardware, tracking, software, supply chain, and management

Production and Test Electronics Engineer

Full-stack Engineer

• Build and maintain CI/CD pipelines and build agents
• Develop and evolve shared tools, frameworks, and platforms to support product teams
• Optimize build and packaging systems (CMake, Conan, Pip) for Linux and Windows
• Collaborate closely with platform and product teams, including the Device Platform team
• Support and empower developers and scientists with new tools and processes
• Ensure scalability, reliability, and performance of on-prem and cloud infrastructure
• Champion best practices for quality, automation, and productivity
• Ensure a seamless and productive development environment from source code to deployed product

Software Engineer, Infrastructure and Tools

• Demand generation through cooperation with the local PGA and other golf organizations
• Product demonstrations to Golf Courses, Teaching Pros, Club Fitters, ambitious amateurs, indoor facilities, and other golf client segments
• Ensure the highest customer satisfaction through ongoing training and service
• Proposal preparation and order administration
• Customer training and 1st level support
• Product testing and provision of feedback to our software and hardware development teams
• Development and continuous improvement of your territories sales strategies
• Working out of your home office in the territory and travel 50-75% of the time.

Human Resources

• Support Employee Experience and Talent Acquisition with administrative HR tasks
• Act as link between HR, IT, and Finance during onboarding and offboarding
• Send out onboarding and exit surveys and track responses
• Schedule interviews and upload candidate assessments
• Maintain a clean and organized pipeline in ATS (Recruitee Talent)
• Handle various administrative tasks across the employee lifecycle
• Own recurring HR processes and ensure timely completion
• Work closely with HR Coordinator and Talent Acquisition Specialist

Customer Success

Sales Representative

Territory Sales Representative – South Central

Sales Representative

Vision AI Developer – Football, American Football, C++ / Python

Junior Marketing and Communication Specialist

Production and Test Electronics Engineer

Software Engineer, Infrastructure and Tools

Sales Representative

HR Operations Student Assistant