Tracker Products

Technical Customer Success

• Perform data imports, transformations, and migrations using Excel and SQL
• Manage escalated client support tickets related to data issues through resolution
• Build and customize client-facing reports using HTML templates and internal tools
• Partner with Client Success to translate client requirements into technical solutions
• Follow and improve implementation workflows and operational processes

Technical Implementation Specialist

Sales

• Drive overall pipeline health, revenue performance, and sales execution across the team without carrying an individual quota
• Serve as the primary sales leader and trusted resource for guidance throughout the sales process
• Participate in discovery calls, demos, strategic customer conversations, and deal reviews as needed
• Lead select enterprise and strategic deals in partnership with the CEO
• Reinforce accountability, execution discipline, and consistency across the sales organization
• Define and enforce clear qualification criteria (MQL → SQL → Opportunity)
• Ensure all opportunities meet defined standards (problem, fit, next step)
• Maintain accurate pipeline stages, close dates, and deal values
• Lead and support SDR-driven outbound pipeline generation efforts
• Develop target account strategies and outreach frameworks
• Improve conversion from outreach to qualified opportunities
• Own pipeline progression, deal execution, and sales process consistency across the organization
• Improve overall win rates, deal velocity, forecast accuracy, and revenue predictability
• Use data and reporting insights to identify issues, trends, and improvement opportunities
• Establish measurable sales performance standards and accountability metrics
• Partner with Marketing and RevOps to improve ICP targeting, messaging, CRM accuracy, and pipeline quality
• Coach and develop SDRs and Account Executives on qualification, demos, deal strategy, and execution
• Establish clear expectations, accountability standards, and performance metrics across the team
• Create a high-accountability, execution-focused sales culture aligned with company growth objectives

Technical Implementation Specialist

Director of Sales