Own and maintain the ServiceNow product backlog for Managed Services.
Translate business requirements into clear user stories and acceptance criteria.
Stay current on ServiceNow releases, features, and roadmap changes.
Educate Managed Services leadership on new ServiceNow capabilities and use cases.
Prioritize work based on business impact, risk, and operational value.
Partner with Architects and Developers to ensure solutions meet business intent.
Facilitate backlog grooming, sprint planning, and release reviews.
Act as the voice of the Managed Services BU for platform decisions.

Requirements

5+ years of experience as a Product Owner, Business Analyst, or Platform Lead.
Strong understanding of ServiceNow and ITSM processes.
Experience working with technical teams in an agile environment.
ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications preferred.
Experience working within Managed Services or MSP environments, supporting Service Desk, NOC, or SOC operations preferred.
Demonstrated ability to influence cross-functional stakeholders and drive alignment across technical and business teams preferred.
Experience supporting platform enhancements, integrations, or automation initiatives in a complex operational environment preferred.
Strong communication skills with the ability to translate business needs into actionable requirements and guide decision-making preferred.

Benefits

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowITSM processesagile methodologybacklog managementuser storiesacceptance criteriaplatform enhancementsintegrationsautomation initiatives

Soft Skills

influence stakeholdersdrive alignmentcommunication skillstranslate business needsguide decision-making

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)