TQG

Director of Commercial Operations

TQG

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Responsible for the global end-to-end Order-to-Cash process from customer setup to cash receipt
  • Continuously develop the existing O2C framework and ensure scalable structures
  • Actively drive automation of core processes (including EDI, Salesforce workflows, reporting)
  • Manage and monitor operational KPIs such as OTIF, DSO, order accuracy, dispute rate, and cost-to-serve
  • Ensure high data quality, accurate customer master data, and reliable order validation
  • Work closely with Supply Chain & Logistics on delivery performance, product availability, and OTIF targets
  • Collaborate with Finance & Credit Control on invoice accuracy, dunning, and cash flow optimization
  • Shape the integration of Salesforce and SAP S/4HANA together with IT and the Transformation Office
  • Expand digital O2C capabilities such as workflow automation, EDI coverage, and KPI dashboards
  • Take on responsibilities up to and including the functional leadership of individual roles or subject areas

Requirements

  • Degree in Business, Supply Chain, Finance, Business Operations, or a related field
  • Several years of solid professional experience in Order-to-Cash, Sales Operations, or Commercial Operations
  • Extensive experience in end-to-end process management, operational excellence, and digitalization
  • Knowledge of Salesforce Sales Cloud (order management, workflows) and SAP S/4HANA (SD, FI, credit management)
  • Experience with EDI processes, automation tools, and reporting dashboards
  • Analytical, structured, and solution-oriented working style, with a proactive approach to operational issues
  • Clear communication and confident stakeholder management; comfortable working cross-functionally
  • Business-fluent English; German language skills are a plus
Benefits
  • Attractive employee discounts on ESN & More products
  • Flexible working hours & remote work options
  • Mobility and fitness subsidies (e.g., Wellpass, Deutschlandticket)
  • Company pension scheme
  • Workation options and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Order-to-CashSales OperationsCommercial Operationsend-to-end process managementoperational excellencedigitalizationEDI processesautomation toolsreporting dashboardsdata quality
Soft skills
analyticalstructuredsolution-orientedproactiveclear communicationstakeholder managementcross-functional collaboration