Customer Service Representative I
TPIS-Temporary Professional Integrated Services
contract
Posted on:
Location Type: Office
Location: Arecibo • Puerto Rico
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Salary
💰 $0 - $12 per hour
About the role
- Assisting customers and prospects with information about the company's products and services.
- Address and clarify questions from beneficiaries with concerns.
- Resolves service needs by following established operational processes and service guidelines.
- Documents the services provided to ensure continuity of offerings by the Service Center.
- Handles and resolves service requests including inquiries about policyholders and dependents, cancellation letters, changes to IPAs and PCPs, issuance of duplicate cards, coverage certifications, etc.
- Maintains updated database regarding policyholder demographics information.
- Logs cases in the system, works the cases received through the CRM case referral tool, and notifies customers of the status.
Requirements
- High School Diploma
- At least three (3) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.
- Languages: Spanish – Intermediate (comprehensive, writing and verbal)
- English – Intermediate (comprehensive, writing and verbal)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem solvinginterpersonal skills
Certifications
High School Diploma