TPIS-Temporary Professional Integrated Services

Recruitment

• Execute the full recruitment cycle for high-volume positions, preferably in call centers or fast-paced hiring environments
• Conduct candidate phone screenings, preliminary interviews, pre-screening, and coordinate interviews with hiring managers
• Maintain effective and professional communication with candidates and internal teams, ensuring a positive candidate experience
• Manage and update information in recruitment systems/ATS and office tools (Microsoft Office or similar)
• Support the implementation of recruitment best practices and talent processes according to business needs

Talent Acquisition Specialist

• Desarrollar e implementar estrategias efectivas de reclutamiento para diferentes áreas y niveles organizacionales.
• Administrar el proceso completo de selección: publicación de vacantes, búsqueda activa de candidatos, entrevistas, evaluaciones y ofertas de empleo.
• Colaborar con gerentes de contratación para definir perfiles, competencias y criterios de selección.
• Gestionar y mantener actualizado el sistema de seguimiento de candidatos.
• Crear y mantener una base de datos sólida de talento mediante estrategias de búsqueda proactiva y networking.
• Coordinar entrevistas, verificaciones de referencias y procesos de incorporación (onboarding).
• Analizar métricas de reclutamiento para optimizar tiempos de contratación y calidad de los candidatos.
• Apoyar iniciativas de marca empleadora y participación en ferias de empleo u otras actividades de atracción de talento.

Reclutador/a

Customer Support

• Assisting customers and prospects with information about the company's products and services.
• Address and clarify questions from beneficiaries with concerns.
• Resolves service needs by following established operational processes and service guidelines.
• Documents the services provided to ensure continuity of offerings by the Service Center.
• Handles and resolves service requests including inquiries about policyholders and dependents, cancellation letters, changes to IPAs and PCPs, issuance of duplicate cards, coverage certifications, etc.
• Maintains updated database regarding policyholder demographics information.
• Logs cases in the system, works the cases received through the CRM case referral tool, and notifies customers of the status.

Customer Service Representative I

• Atender a clientes y visitantes en recepción.
• Manejar llamadas telefónicas con buen trato y eficiencia.
• Apoyar en tareas administrativas como archivo, captura de datos y manejo de agendas.
• Redactar y revisar documentos con atención al detalle.
• Mantener el orden y la organización general de la oficina.

Servicio al Cliente

• Manejo de procesos de reclutamiento en entornos de alta demanda, preferiblemente en centros de llamadas o ambientes de contrataci&oacute;n acelerada.
• Realizaci&oacute;n de llamadas salientes (outbound calls) a candidatos para contacto inicial, pre-screening, validaci&oacute;n de inter&eacute;s y coordinaci&oacute;n de entrevistas.
• Apoyo en la coordinaci&oacute;n y seguimiento de candidatos durante las distintas etapas del proceso.
• Colaboraci&oacute;n activa con el equipo para cumplir con metas de contrataci&oacute;n dentro de tiempos establecidos.

Administrative Assistant

• Apoyo administrativo general
• Coordinación de reuniones y citas
• Manejo de información y seguimiento de casos
• Atención de llamadas y preparación de documentos

Asistente Administrativo

• Handles and resolves service requests from customers and prospects, including inquiries about the eligibility of policyholders and dependents, cancellation letters, changes to Independent Practice Associations (IPAs) and Primary Care Physicians (PCPs), issuance of duplicate cards, coverage certifications, beneficiary value programs, utility collections, premium collections, and reimbursement requests, among others.
• Prepares coverage certifications and letters of non-covered services, among others, according to the policyholder’s request.
• Maintains updated the database regarding policyholder demographics information in the systems.
• Registers visitors in the system and evaluates each member's service situation before interaction to identify areas that need improvement and to determine the appropriate course of action, adhering to established standards such as wait times, service quality, transaction accuracy, and error rates.
• Logs cases in the system or applications, works the cases received through the Customer Relationship Management (CRM) case referral tool, keeps customers informed of the status, and notifies them of the outcome of the request.
• Documents in the system the steps taken to complete the service cycle complying with documentation parameters and preparing transaction reports.
• Handles calls from the Call Center of the company's different lines of business received from members who have questions, concerns, or discomfort about complex situations regarding benefits, processes, and coverage, among others.
• Ensures that any service cycle is completed for calls that could not be resolved during the first contact or for which there was a commitment to follow up with the customer.
• Refers to the corresponding unit the complaints received from policyholders, following the established protocol.
• Receives, documents, solves, and/or channels service requests from other departments to support customer retention, ensuring a response is received.
• Support other departments by completing Health Risk Assessment (HRA) calls.

Customer Service Representative, I

• Apoyo administrativo general
• Coordinación de reuniones y citas
• Manejo de información y seguimiento de casos
• Atención de llamadas y preparaci&oacute;n de documentos