Senior Product Manager
Transcarent
Client Solutions Account Manager
TP
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Accountable for the financial and operational results (key metrics), as well as the development, implementation and communication of budgets, targets and business objectives for each site.
- Point of escalation between client and TP leadership.
- Maintain direct contact with assigned client on a regular basis.
- Understand and oversee documentation of all clients’ needs and deliverables to ensure a high level of service delivery.
- Understand and oversee client contract specifications on a consistent basis.
- Communicate operational results to client and executive management using standardized reports and MIS, frequent verbal updates and participation in management meetings and operational review processes.
- Develop management standards, guidelines, policies, and procedures in conjunction with client needs and organizational strategies.
- Establish current and long range goals and objectives while providing strategic direction for the sites and site managers reporting directly to them in conjunction with the organization through leadership and operational management.
- Manage the performance, development, and succession plan of diverse management and work force.
- Coordinate with internal resources such as operations and all other internal departments (IT, HR, Client Services, Payment Processing, Finance, etc.) to resolve client issues and complete client requests.
- Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary departments and/or key stakeholders.
- Coordinate and lead all scheduled client conference calls to discuss performance, quality, status of projects, etc.
- Proactively assesses, clarifies, and validates client needs on an ongoing basis.
- Facilitate monthly and quarterly calls with client to review overall state of relationship.
- Coordinate and schedule quarterly site visits to client providing updates on performance, innovation, project status, etc.
- Maintain tracking of meeting recaps and takeaways.
- Oversee tracking on CAST of all items logged for assigned client.
- Maintain high key client satisfaction ratings that meet company standards when applicable.
- Other duties as assigned by management.
Requirements
- College degree in related business field and/or equivalent
- Healthcare experience preferred
- 3-5 years Account Management experience preferred
- Six Sigma preferred
- Proficiency with MS Office products (Word, Excel, Power Point, Outlook)
- Understanding of system programs that enable us to download new accounts
- Demonstrated ability to accurately report and communicate company and client results, budgets and forecasts
- Demonstrates high integrity and ethical standards
- Demonstrated motivation and personal effectiveness
- Demonstrated leadership capacity
- Demonstrates excellent oral and written communication skills
- Ability to research issues as they arise and make recommendations for resolution
- Results oriented, and team player
- Ability to work autonomously and make independent decisions
- Ability to handle multiple projects and assignments; able to prioritize and meet deadlines
- Problem-solving and strategic skills to reflect area of responsibility
- Ability to identify areas for continuous improvement and make recommendations and/or implement as needed
- Capable of clear communication of corporate goals, objectives and results throughout large and diverse organization
- Adaptable to change and client demands
- Decision-making and critical thinking
- Detail oriented
- Organized
- Strong networking and relationship building with internal key stakeholders, executives and client
- Required Skills BEST Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy
