Senior Sales and Business Development Consultant
Conduent
Job Level
Lead
Tech Stack
RPA
About the role
- Develop and implement a global quality strategy aligned with client expectations and regulatory requirements.
- Lead cross-regional quality teams to ensure consistent execution of QA frameworks and methodologies.
- Champion a culture of operational excellence, continuous improvement, and customer-centricity.
- Ensure adherence to FCA regulations and conduct standards across all geographies.
- Implement and maintain COPC and Lean Six Sigma frameworks to drive process efficiency and error reduction.
- Establish proactive quality monitoring systems to identify risks and improvement opportunities.
- Drive adoption of QA technologies including analytics platforms, RPA, and AI to enhance quality outcomes.
- Identify and implement automation opportunities to reduce manual effort and improve accuracy.
- Leverage data intelligence to inform strategic decisions and client reporting.
- Act as a trusted advisor to clients, providing insights and recommendations during MBRs/QBRs.
- Collaborate with delivery, client services, and support functions to ensure quality commitments are met.
- Host client visits and showcase quality capabilities and innovations.
- Own the quality function’s budget, forecasts, and ROI targets and provide financial insights.
- Track and report on financial performance of quality initiatives.
- Lead, coach, and develop a global team of quality professionals and foster a high-engagement culture.
- Ensure compliance with data protection, security, and fraud prevention policies.
Requirements
- Minimum 10 years in a senior quality leadership role, preferably in BFSI.
- Proven experience managing quality across multiple geographies.
- Strong understanding of FCA regulations and conduct risk.
- Lean Six Sigma Black Belt certification (preferred).
- Expertise in COPC standards and QA methodologies.
- Demonstrated success in implementing QA technologies and automation.
- Financial acumen with experience in budgeting, forecasting, and ROI analysis.
- Exceptional stakeholder management and communication skills.
- Expert user of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others.
- Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots, regression, CPK, and explain to different audiences.
