Timely and accurately finish monthly or weekly vendor bills' reconciliation, identify disputes, raise and resolve disputes, and process payments on vendor's side
Record reconciliation, disputes and payment process data into trackers accurately and timely
Summarize blockers during the conciliation process and report to solution roles
Configure billing and settlement systems: reconciliation rules and rate card per configuration plan drafted by solution roles and following standard process, ensuring no human error
Summarize settlement operation data including surcharge and adjustment and share with cross-function teams
Support billing and settlement system building: validate new product features following SOP and report validation results and system issues/defects to settlement solutions roles
Handle sellers' shipping fee queries and provide seller feedback within 2 working days
May perform other duties as requested that may not be specifically addressed in this document
Requirements
Bachelor’s Degree or higher
2+ years' working experience in the finance field, including finance analysis, credit control, account receivable, account payable, finance BP
Proficiency in English at CEDR B1.B2 equivalent or higher level (strong reading and writing skills (business level) and effective listening and speaking abilities for basic daily communication)
Ability to communicate in Mandarin (preferred for BPO personnel)
Minimum typing speed of 40wpm with a 90% accuracy score
Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Strong sense of responsibility, self-motivation, willingness to take on challenges, excellent communication skills, ability to work well under pressure, commitment to personal and company development and stability