Customer Service Representative
Think Academy
Customer Service Representative, Mandarin
TP
full-time
Posted on:
Location: 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle customer inquiries via phone, email, and live chat in Mandarin and English
- Provide accurate information about products and services
- Resolve customer complaints and issues with professionalism and empathy
- Escalate complex cases to relevant departments when needed
- Maintain customer records by updating information in the system
- Ensure service levels and quality standards are consistently met
- Work effectively in a rotational shift schedule to support 24/7 operations
Requirements
- Fluent in Mandarin (spoken & written) and good command of English
- Minimum SPM, Diploma, or Degree in any field
- Fresh graduates are welcome to apply – training will be provided
- Strong communication and problem-solving skills
- Willing to work onsite and commit to rotational shifts, including weekends and public holidays
- Customer service experience (email, chat, or call) is an advantage but not mandatory
