Customer Service, Cantonese Speaking
EPS Consultants
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇾 Malaysia
Visit company websiteJob Level
Junior
About the role
- Provide quick, accurate, and friendly service to customers via phone, email, or chat
- Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
- Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
- Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
- Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
- Build lasting relationships with customers, and other team members
- Be reliable, be on time and come in as scheduled
Requirements
- High school diploma or equivalent required.
- Candidate must be flexible working Onsite.
- Must have at least six months customer service experience or equivalent
- Must successfully pass a background check
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvingtime managementrelationship buildingreliabilityflexibilityownershipresponsibilityteamwork
Certifications
high school diplomabackground check