Contact Centre Manager, Customer Service, Thai Speaker
TP
Customer Service Representative, Thai Speaker
TP
full-time
Posted on:
Location: 🇹🇭 Thailand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as first point of contact for customers in Thai
- Handle incoming calls, emails, and chat from customers in Thai
- Provide accurate information and resolve customer issues
- Escalate complex issues to relevant teams when necessary
- Maintain a professional and empathetic approach in every interaction
- Achieve individual and team performance targets
- Follow company policies, procedures, and quality standards
Requirements
- Proficiency in Thai language (spoken and written)
- Strong communication skills
- Strong problem-solving skills
- Ability to work onsite in TP Bangkok
- Willingness to work on rotational shifts, including weekends and public holidays
- Customer service experience is a plus (fresh graduates encouraged)
