Senior Manager, Commercial Operations
Dexcom
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Identify and deliver service improvement activity across the business through employing process improvement methodologies and innovative thinking
- Work with key business stakeholders to build a continuous improvement environment supporting ongoing programme of change
- Support delivery of better value and greater efficiency by identifying and eliminating unnecessary complexity within business processes
- Identify trends and process variations as part of establishing a continuous improvement monitoring system
- Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
- Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
- Elicit requirements and drive process change using staff interviews, document analysis, workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
- Work with other team members and business services departments to devise new support material including training, reporting and systems enhancements
- Actively monitor project risks, proactively identify solutions and manage dependencies
- Set up programmes, deliver coaching and run projects
- Complete post implementation reviews to ensure successful delivery and identify future improvements
Requirements
- Minimum of 3 years of experience in the same field or capacity
- Client-Focused Solutions Experience
- Project Management Skills
- Ability to Communicate Client Needs with staff
- Excellent understanding of continuous improvement concepts including Six Sigma, Lean
- Ideal Skills: Process Excellence; Collaboration; Communication; Emotional Intelligence; Open-Mindedness; Critical Thinking; Solution Orientation; Entrepreneurship; AI Proficiency; Data Literacy; value stream mapping
- Talent to influence management and ability to manage multiple projects
- Excellent written and oral communication skills
- Preferably with either one of the following certifications – COPC, PMP or Lean 6Sigma
- Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
- Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between
- Stakeholder management skills
