Manager, Operational Excellence
Novartis
Senior Director, EEE Operations
Novartis
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Senior
About the role
- Provide end-to-end leadership and oversight of centralised EEE operations, ensuring alignment with global standards, strategy, and compliance expectations.
- Define and implement operational goals, KPIs, and SLAs across all service areas, including throughput, cycle time, and issue resolution.
- Lead a team of Associate Directors and Senior Managers, establishing clear roles, responsibilities, and performance expectations.
- Oversee delivery and quality of operational services related to contract support, advisory, external funding, and system support.
- Drive alignment with Legal on contract templates, implementation, and continuous communication and collaboration.
- Monitor workload distribution and optimise resource allocation to meet business demands.
- Ensure process adherence, policy compliance, and audit readiness across all supported activities.
- Serve as primary operational partner to GMA/IMA activity owners, Legal, Compliance, Finance, and system owners.
- Represent Operations in governance forums and escalate systemic challenges, policy gaps, or resourcing needs to the Executive Director.
- Build and sustain a strong, engaged, and accountable operations team, focusing on talent development and succession planning.
Requirements
- University degree in Life Sciences, Business Administration, Law, International Marketing, or Communication.
- Over 12 years’ relevant experience in the pharmaceutical industry, with at least 10 years in medical affairs or drug development.
- Track record of operational effectiveness or innovation in complex environments.
- Proven leadership skills with project management and people management experience, including direct leadership of large teams (20+ associates) and complex multi-functional teams.
- Strong financial and business acumen, with demonstrated success in resource (budget and headcount) planning and management.
- Working knowledge of process improvement initiatives, risk/issue management, vendor management, and capability building.
- Experience in global organisations and cross-functional teams.
- Excellent English language skills, both written and spoken.
Benefits
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational goalsKPIsSLAsprocess improvementrisk managementvendor managementresource planningbudget managementdrug developmentmedical affairs
Soft skills
leadershipproject managementpeople managementcommunicationtalent developmentsuccession planningcollaborationproblem-solvingengagementaccountability
Certifications
university degree
