Customer Service Representative, Banking
TP Infinity Germany GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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Job Level
About the role
- You are the first point of contact for our customers and support them in resolving their concerns.
- You answer general inquiries and assist with the use of our digital services.
- With care, friendliness and professionalism you ensure excellent customer satisfaction.
- You build long-term, trust-based relationships with our customers.
- Through your commitment you actively support the development of our digital banking solutions and contribute to the growth of our company.
Requirements
- Experience in back-office or administrative tasks, ideally at a financial institution in the German-speaking market; alternatively, experience in customer service or a comparable role
- Experience in the banking or financial sector; vocational training as a bank clerk (Bankkaufmann/-frau) or a comparable qualification is a plus
- Fluent German language skills, both written and spoken; English skills at B1–B2 level are an advantage
- Excellent written and verbal communication skills
- Strong problem-solving skills and confident handling of conflict situations
Benefits
- Health benefits
- 30 days of annual leave per year
- Employee Assistance Programme – free and confidential support service for professional and personal concerns
- Employee referral programme – bonus of up to €5,000
- Bike leasing
- Fully subsidised Deutschland-Ticket (Germany public transport pass)
- Company pension scheme: industry-standard pension plan for the financial sector
- Pension plan (Germany)
- Attractive development opportunities within a globally leading financial company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
back-office tasksadministrative taskscustomer servicebanking experiencefinancial sector experiencevocational training as a bank clerkGerman language skillsEnglish language skills
Soft Skills
customer satisfactionrelationship buildingcommunication skillsproblem-solving skillsconflict resolutionprofessionalismcommitmentfriendliness