Customer Service Representative — Telecommunications
TP Infinity Germany GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Cottbus • Germany
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About the role
- Perform fault diagnosis and resolution for technical issues affecting residential telephone and Internet connections (inbound and outbound)
- Provide telephone support and guidance to technicians during fault resolution
- Coordinate and schedule appointments for technician deployments
- Receive and process fault reports during telephone customer interactions
Requirements
- Quick comprehension, strong team spirit, and excellent communication skills
- Strong customer-service orientation
- Good computer skills and technical understanding/affinity
- Confident numerical understanding and analytical thinking skills
- Previous office experience is an advantage but not required — career changers, entry-level candidates, and returnees are warmly welcome
Benefits
- Permanent contract (full-time or part-time)
- 29 days of annual leave and reliable shift planning
- Employee savings scheme contributions (Vermögenswirksame Leistungen)
- Subsidy for VBB company transit ticket and company bike leasing
- Workplace health promotion including fruit days, partnerships with fitness and leisure facilities, and preventive health check-ups
- Varied meals in our on-site cafeteria and complimentary beverages
- Free employee parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
quick comprehensionstrong team spiritexcellent communication skillsstrong customer-service orientationgood computer skillstechnical understandingconfident numerical understandinganalytical thinking skills