TP ICAP

Chief Operating Officer

• Provide operational leadership across Continental Europe, ensuring effective coordination between functions and supporting strategic, regulatory, and operational priorities.
• Drive execution of Continental Europe priorities and strategic initiatives.
• Enhance coordination and accountability across Group functions.
• Strengthen operational governance and resilience.
• Ensure effective representation of Continental Europe in Group programmes and decision-making forums.
• Support a scalable, efficient, and well-controlled operating environment across the region.
• Maintain oversight of outsourced activities and critical service providers.
• Oversee the end-to-end operating model supporting the business.
• Support business continuity arrangements and operational readiness across all locations in Continental Europe.

Customer Support

• Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
• Field and answer questions related to product specifications, warranty, installation, parts & repairs
• Place orders, track shipments and relay progress regularly to vested parties
• Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
• Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution
• Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
• Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
• Share feedback and ideas on ways to improve the overall client experience

TP ICAP

Chief Operating Officer

Customer Care Resolution Associate

Customer Care Resolution Associate

Customer Care Resolution Associate

Customer Care Resolution Associate