TP ICAP

Customer Support

• Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
• Field and answer questions related to product specifications, warranty, installation, parts & repairs
• Place orders, track shipments and relay progress regularly to vested parties
• Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
• Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution
• Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
• Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
• Share feedback and ideas on ways to improve the overall client experience

Customer Care Resolution Associate

Sales

• Build, lead, and inspire a high-performing team of Design Consultants
• Drive profitable revenue growth and client obsession
• Manage district's budget and sales targets
• Conduct high-impact interactions with your team
• Lead weekly training sessions focused on sales techniques
• Identify emerging client markets and create strategic plans

District Sales Manager

Manager

• The Installation Service Manager is responsible for the installation customer experience by leading contractor installation partners, ensuring jobs are managed effectively throughout the installation lifecycle.
• Manages contractor relationships through effective communications, performance management, reporting/data analysis and regular partnership reviews.
• Full responsibility for installation services in assigned territory including ensuring continuous coverage and support.
• Ensure installation contractors are delivering an excellent customer experience.
• Daily, weekly, monthly and quarterly reporting for visibility internally and to share with contractors for performance management.
• Conduct quality control checks and audit processes to ensure high-quality work is performed in customer homes.