Customer Care Resolution Associate

TP ICAP

Customer Care Resolution Associate providing exceptional service to clients and internal customers at 3 Day Blinds. Handling inquiries, managing cases, and contributing to a positive client experience.

Posted 5/29/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
Field and answer questions related to product specifications, warranty, installation, parts & repairs
Place orders, track shipments and relay progress regularly to vested parties
Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution
Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
Share feedback and ideas on ways to improve the overall client experience

Requirements

What you’ll need

Experienced in a Customer Service role, preferably in a call center environment
Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards
Flexible and adaptable to change, with an ability to learn new skills and retain information
Team-oriented with a positive outlook and willingness to go above and beyond
An exceptional communicator both over the phone and in written updates/summaries
Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns
Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
Open availability during business hours 6am - 5:30pm PST to work an 8 hour shift (6am-2:30pm, 7am-3:30pm, etc.). This is a full-time, five days a week job, including Saturdays
High school diploma or equivalent work experience.

Benefits

Comp & perks

In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecase creationorder placementshipment trackingissue resolutiontime managementcall monitoringproduct specificationswarranty knowledgeparts and repairs

Soft Skills

multi-taskingpatienceempathycompassionsincerityflexibilityadaptabilityteam-orientedcommunicationdetail-oriented