Towne Park

Account Manager – Valet & Parking Services

Towne Park

full-time

Posted on:

Location Type: Office

Location: Boston • Massachusetts • United States

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Salary

💰 $70,000 - $75,000 per year

About the role

  • The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is accountable for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
  • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
  • Actively engages in the recruitment and hiring processes to ensure the best people are selected for the location.
  • Ensures that the guest/patient service experience is delivered consistently on all shifts.
  • Develops cohesive working relationships with the clients’ staff members and maintains regular communication channels with the client.
  • Maintains a clean, neat work environment and completes all tasks in a timely manner as instructed by the Area/District Manager.

Requirements

  • Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
  • Knowledge of general business practices including accounting, human resources and customer service
  • Must be able to drive manual transmission
  • Must have and maintain a valid driver’s license and clean driving record
  • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.
Benefits
  • Employees are eligible to enroll in medical, dental, and vision insurance
  • accident insurance
  • critical illness insurance
  • hospital indemnity insurance
  • telemedicine benefits
  • Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
  • Employees are also able to enroll in the company’s 401k retirement savings plan.
  • Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
  • Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbusiness metricsperformance measurementsrecruitmenthiring processescustomer serviceaccountinghuman resourcesmanual transmission drivingvalid driver's license
Soft Skills
guest satisfactionclient satisfactioncommunicationrelationship buildingtimelinessorganizational skills
Certifications
Associate's degree