Town Web

Content Marketing Manager

• Lead the editorial vision and write the core content
• Coordinate with design and print production to ensure the final piece is cohesive and professionally executed
• Create the overarching concept/theme for the inaugural issue
• Build a complete table of contents (features + departments + recurring columns)
• Establish voice/tone guidelines and editorial standards (what we do / don’t do)
• Identify interview opportunities: clerks, administrators, election staff, records, etc.
• Shape the “editorial spine” so the issue reads with momentum and cohesion
• Write original feature-length stories (reported or interview-based)
• Draft opinion/perspective pieces rooted in real municipal operations (not hot takes)
• Create lighter recurring elements (e.g., field notes, checklists, desk-reference tips)
• Conduct or support interviews; synthesize them into clean, compelling narratives
• Work with stakeholders to ensure accuracy without losing editorial independence/voice
• Partner with a designer to align story structure with layout (pagination, flow, hierarchy)
• Edit and refine copy in layout (tightening, reordering, making it scan-friendly)
• Coordinate with print vendor: specs, paper options, schedules, file delivery
• Manage proofing rounds and final sign-off prior to print
• Ensure the publication lands as a polished, readable object—something people keep

Content & Editorial Director – Print Publication, Municipal Audience

Customer Success Manager

• Support Team Coordination: Provide day-to-day guidance to support agents by helping answer questions, reviewing complex tickets, and ensuring responses maintain a consistent level of professionalism and clarity.
• Daily Support Operations: Monitor support activity across all channels including the ticketing system, email, and phone. Help ensure queues remain organized, workloads are balanced, and customer inquiries receive timely responses.
• Escalation Assistance: Assist with escalated or sensitive customer issues when additional experience or coordination is needed.
• Customer Experience Standards: Maintain a high standard of customer service across all support interactions.
• Process Improvement and Operational Efficiency: Identify recurring support trends and work with leadership to improve workflows, documentation, and internal processes.
• Documentation & Knowledge Base Maintenance: Help maintain and improve Standard Operating Procedures (SOPs), workflows, and knowledge base documentation.
• Support Performance Reporting: Track and report on key support metrics including response time, resolution time, and customer satisfaction.
• Concierge Level Customer Experience: Support the team in delivering a concierge-level customer experience by promoting thoughtful responses, proactive assistance, and a strong customer-first mindset.

Customer Success Lead

Revenue Operations

• Assess, design, and implement a CPQ solution integrated with Salesforce that supports dynamic pricing, bundle logic, structured workflows, and clean revenue reporting from quote generation through contract execution and downstream fulfillment.
• Advise on foundational Revenue Operations processes appropriate for a $2M ARR organization preparing for its next stage of growth.
• Evaluate and recommend the appropriate CPQ approach, including Salesforce-native or third-party solutions. Design the pricing engine logic, product configuration framework, and bundle discount structure to support variable pricing inputs and promotional flexibility.
• Design a system that incorporates municipality characteristics such as population, SNAP data, and population velocity into pricing logic.
• Align CPQ configuration with Salesforce lifecycle stages, pipeline definitions, and forecasting structure.
• Implement streamlined proposal workflows that allow sales representatives to generate accurate, branded proposals efficiently.
• Structure bundled pricing logic to incentivize multi-product adoption while maintaining margin discipline.
• Establish foundational revenue operations processes, including standardized sales stages, reporting architecture, and scalable workflows aligned to current scale.
• Document system architecture, pricing logic, and operational workflows. Train sales and leadership teams to ensure consistent usage and long-term maintainability.

CPQ & Revenue Operations Architect

Public Relations

• Maximize earned media coverage and free trial signups culminating in a high-impact, single-day PR push campaign in early May.
• Researching and helping to build targeted media and influencer contact lists relevant to govtech and public sector audiences
• Writing and sending pitches to journalists, reporters, editors, and influencers.
• Managing follow-ups and ongoing relationship management throughout the campaign
• Identifying and negotiating earned media placement opportunities along with sponsored editorial content, advertorials, and sponsored social/media posts
• Tracking outreach activity and coverage results in a shared system
• Coordinating logistics with media and influencers leading up to and on the PR day itself

Content & Editorial Director – Print Publication, Municipal Audience

Customer Success Lead

CPQ & Revenue Operations Architect

Media Relations Contractor