TourAxis

Social Media Community Manager

TourAxis

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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Salary

💰 ZAR 15,000 - ZAR 25,000 per month

About the role

  • Monitor and respond to comments, messages, and mentions across all social platforms (Facebook, Instagram, TikTok, YouTube, LinkedIn) for multiple brands
  • Foster meaningful conversations and build relationships with our community of travellers, past guests, and travel-curious followers
  • Manage and moderate Facebook Groups and other community spaces
  • Compiling all findings in a centralised document allowing the broader team and business to pull insights from you and the community management documentation
  • Maintain consistent, on-brand tone across all interactions—warm, helpful, and adventure-ready
  • Handle customer queries and complaints with care, escalating to relevant teams where needed
  • Identify and manage potential PR issues before they escalate
  • Work closely with the creative and content teams to surface trending topics, audience insights, and content opportunities
  • Schedule and ensure content goes live on social media platforms
  • Assist with user-generated content sourcing and permissions
  • Support influencer and ambassador communication where required
  • Track community sentiment and surface key themes, feedback, and opportunities
  • Report on engagement metrics and community health
  • Stay ahead of platform updates, trends, and best practices

Requirements

  • 1–2 years' experience in social media community management (agency or in-house)
  • Excellent written communication—you can shift tone between brands without losing authenticity
  • A genuine love for travel and understanding of what excites group travellers
  • Thick skin and good judgement—you know when to engage, when to escalate, and when to let things go
  • Strong organisational skills to juggle multiple brands and platforms
  • Familiarity with social media management tools (Sprout Social, Hootsuite, Meta Business Suite, etc.)
  • Analytical thinker as we want all insights from our very engaged audience
  • Experience working with influencers or brand ambassadors
Benefits
  • Hybrid working model (2 days in-office at our Century City hub)
  • The chance to work across multiple exciting travel brands
  • A collaborative, creative team with a strong agency mentality—no corporate red tape
  • Room to grow and shape the role as the function matures

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
social media community managementcontent schedulingcustomer query handlinganalytical thinkinguser-generated content sourcingengagement metrics reporting
Soft skills
excellent written communicationrelationship buildingstrong organisational skillsgood judgementadaptability