TourAxis

Customer Support

• Design and lead global customer support strategy
• Lead, coach, and support global Customer Service and Operations teams
• Develop market-specific service models maintaining quality and tone
• Build relationships with OTA partners and manage service excellence
• Champion the voice of the customer and drive continuous improvement initiatives
• Monitor key service metrics and ensure timely resolution of complaints
• Implement automation and technology integrations to enhance support operations
• Collaborate with cross-functional teams to improve customer journeys

Head of Customer Service