TourAxis

Accounts Payable

• Receive, verify, and process invoices in accordance with company policies and procedures.
• Accurately enter and update financial data in the accounting system.
• Maintain and update vendor records, ensuring accuracy and compliance with company policies.
• Reconcile supplier statements and resolve any discrepancies or missing documentation.
• Prepare and process payments, including checks, ensuring accuracy and timely disbursement to vendors according to the agreed payment terms.
• Load payments onto banking platforms.
• Liaise with vendors and internal departments to resolve payment or invoice issues promptly.
• Assist with month-end closing activities, such as accruals and reconciliation of accounts.
• Ensure compliance with financial regulations and maintain organised records of all transactions.
• Performing basic office tasks, such as data entry, processing the mail and accounts payable inbox.

Accounts Payable Clerk

Operations

• Maintain and update the Squad Master Sheet, ensuring alignment with Asana task management.
• Monitor and action relevant tags in operational channels to ensure tasks are completed accurately and on time.
• Send pre-departure reminders and communication.
• Conduct traveler information checks.
• Send optional add-on mailers to increase pre-tour sales.
• Send TLAs for upcoming departures.
• Manage tickets, dashboards, and ensure prompt customer communication.
• Update and send correction mailers via Asana.
• Accurately document and store customer information in the company’s system.
• Assist with bookings, processing payments, issuing refunds if applicable.
• Keeping up to date with the company’s policies, products, and processes.
• Responding to customer questions via phone or email promptly.
• Offering detailed and accurate information about the company's offerings.
• Ensuring customer requests are resolved by following up on pending issues.
• Aiming to leave customers satisfied with the service provided.

Customer Operations Specialist

Social Media Manager

• Monitor and respond to comments, messages, and mentions across all social platforms (Facebook, Instagram, TikTok, YouTube, LinkedIn) for multiple brands
• Foster meaningful conversations and build relationships with our community of travellers, past guests, and travel-curious followers
• Manage and moderate Facebook Groups and other community spaces
• Compiling all findings in a centralised document allowing the broader team and business to pull insights from you and the community management documentation
• Maintain consistent, on-brand tone across all interactions—warm, helpful, and adventure-ready
• Handle customer queries and complaints with care, escalating to relevant teams where needed
• Identify and manage potential PR issues before they escalate
• Work closely with the creative and content teams to surface trending topics, audience insights, and content opportunities
• Schedule and ensure content goes live on social media platforms
• Assist with user-generated content sourcing and permissions
• Support influencer and ambassador communication where required
• Track community sentiment and surface key themes, feedback, and opportunities
• Report on engagement metrics and community health
• Stay ahead of platform updates, trends, and best practices

Accounts Payable Clerk

Customer Operations Specialist

Social Media Community Manager