TourAxis

Social Media Manager

• Monitor and respond to comments, messages, and mentions across all social platforms (Facebook, Instagram, TikTok, YouTube, LinkedIn) for multiple brands
• Foster meaningful conversations and build relationships with our community of travellers, past guests, and travel-curious followers
• Manage and moderate Facebook Groups and other community spaces
• Compiling all findings in a centralised document allowing the broader team and business to pull insights from you and the community management documentation
• Maintain consistent, on-brand tone across all interactions—warm, helpful, and adventure-ready
• Handle customer queries and complaints with care, escalating to relevant teams where needed
• Identify and manage potential PR issues before they escalate
• Work closely with the creative and content teams to surface trending topics, audience insights, and content opportunities
• Schedule and ensure content goes live on social media platforms
• Assist with user-generated content sourcing and permissions
• Support influencer and ambassador communication where required
• Track community sentiment and surface key themes, feedback, and opportunities
• Report on engagement metrics and community health
• Stay ahead of platform updates, trends, and best practices

Social Media Community Manager