Tough Commerce

Customer Experience, Revenue Operations Associate

Tough Commerce

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Tech Stack

Apollo

About the role

  • Own incoming customer support requests through tickets in Hubspot
  • Respond promptly and professionally to customer inquiries
  • Troubleshoot issues and resolve independently when possible
  • Escalate product or technical issues with clear context when needed
  • Track trends in customer questions and feedback and share insights with the team
  • Ensure customers feel supported, informed, and followed up with
  • Reach out to prospects via email and phone to support discovery and demo scheduling
  • Qualify prospects and schedule discovery calls for the sales team
  • Log activity and maintain clean CRM records in HubSpot
  • Collaborate with sales and CX to improve messaging and targeting over time

Requirements

  • Comfortable working in a startup or fast-moving environment
  • A self-starter who takes initiative after gaining context
  • Strong written and verbal communication skills
  • Organized, detail-oriented, and reliable with follow-through
  • Comfortable interacting with customers and prospects
  • Willing to learn new tools, workflows, and skills
  • Able to make judgment calls and escalate thoughtfully when needed
  • Prior experience in customer support, customer success, or operations (Nice to Haves)
  • Familiarity with CRM or outreach tools (HubSpot, Apollo, or similar) (Nice to Haves)
  • Experience supporting a SaaS product or troubleshooting software workflows (Nice to Haves)
  • Exposure to outbound prospecting, lead qualification, or sales support (Nice to Haves)
  • Experience working at an early-stage startup or small team (Nice to Haves)
  • Experience with JIRA or other project management tools (Nice to Haves)
Benefits
  • Training is practical and hands-on, not rigid or overly formal
  • Shadowing and ramp-up period
  • Clear escalation paths and access to leadership support
  • Empowered to solve problems proactively
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootinglead qualificationsales supportSaaS product support
Soft Skills
strong written communicationstrong verbal communicationorganizeddetail-orientedreliableself-starterinitiativejudgmentfollow-through