Tough Commerce

Revenue Operations

• Own incoming customer support requests through tickets in Hubspot
• Respond promptly and professionally to customer inquiries
• Troubleshoot issues and resolve independently when possible
• Escalate product or technical issues with clear context when needed
• Track trends in customer questions and feedback and share insights with the team
• Ensure customers feel supported, informed, and followed up with
• Reach out to prospects via email and phone to support discovery and demo scheduling
• Qualify prospects and schedule discovery calls for the sales team
• Log activity and maintain clean CRM records in HubSpot
• Collaborate with sales and CX to improve messaging and targeting over time

Customer Experience, Revenue Operations Associate