TOTO USA

QA Engineer

• Supervises the Quality Assurance Technicians in scheduling, organizing and completing investigations into the nature of product concerns related to Returned Goods.
• Ensure investigations are completed in a timely manner as well as the reporting of results back to the Claims Department.
• Maintain quality assurance procedures, practices and standard evaluation methods that will ensure product quality and integrity.
• Review the RGAs that need to be investigated (QA Queue in SalesForce) and assign priorities for the investigations to be completed and complete product returns for the root cause of poor function or failure.
• Analyze and review the field service data and report on the results of products, equipment and service problems.
• Collaborate with Quality, After Sales Service, Technical Services, Sales, and Marketing personnel and provide technical information for recommending changes or revisions to products, manuals, or service as determined during product inspections.
• Help to develop recommendations to address the reasons behind the returned product (product design related, installation related or manufacturing error related), conduct root cause analyses, and implement corrective and /or preventive actions.
• Provide technical assistance to other departments, suppliers, and customers as needed.
• Investigate the reasons for product failures and issue summary reports.
• Develop, recommend and update quality procedures.
• Conducts statistical studies, analysis of data, and issues reports as needed.
• Directs investigation of customer complaints and establishes liability of TOTO regarding claims.
• Perform quality audits as needed, to include Process Audits, ISO Internal Audits and Preliminary Inspections
• Provide direction & coordination of 3rd party ISO inspections & audits.
• Write-up and Submit Supplier Corrective Actions to issuing to the Suppliers and may assist Quality Assurance Technicians in writing Supplier Corrective Actions.
• Follow up with supplier to have them implement corrective actions and communicate responses to SCARs.
• Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
• Performs other duties as assigned

Manager, Quality Assurance