Manager, Quality Assurance

TOTO USA

Quality Assurance Manager supervising investigations into product concerns and maintaining quality standards. Collaborating with teams to ensure product integrity and compliance in the quality assurance process.

Posted 6/27/2026full-timeMorrow • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Supervises the Quality Assurance Technicians in scheduling, organizing and completing investigations into the nature of product concerns related to Returned Goods.
Ensure investigations are completed in a timely manner as well as the reporting of results back to the Claims Department.
Maintain quality assurance procedures, practices and standard evaluation methods that will ensure product quality and integrity.
Review the RGAs that need to be investigated (QA Queue in SalesForce) and assign priorities for the investigations to be completed and complete product returns for the root cause of poor function or failure.
Analyze and review the field service data and report on the results of products, equipment and service problems.
Collaborate with Quality, After Sales Service, Technical Services, Sales, and Marketing personnel and provide technical information for recommending changes or revisions to products, manuals, or service as determined during product inspections.
Help to develop recommendations to address the reasons behind the returned product (product design related, installation related or manufacturing error related), conduct root cause analyses, and implement corrective and /or preventive actions.
Provide technical assistance to other departments, suppliers, and customers as needed.
Investigate the reasons for product failures and issue summary reports.
Develop, recommend and update quality procedures.
Conducts statistical studies, analysis of data, and issues reports as needed.
Directs investigation of customer complaints and establishes liability of TOTO regarding claims.
Perform quality audits as needed, to include Process Audits, ISO Internal Audits and Preliminary Inspections
Provide direction & coordination of 3rd party ISO inspections & audits.
Write-up and Submit Supplier Corrective Actions to issuing to the Suppliers and may assist Quality Assurance Technicians in writing Supplier Corrective Actions.
Follow up with supplier to have them implement corrective actions and communicate responses to SCARs.
Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
Performs other duties as assigned

Requirements

What you’ll need

Degree in Quality Assurance, Engineering or Technical Field or a related field plus (3) years of applicable quality management or quality engineering.
Experience with quality management systems (QMS) and regulatory compliance standards, such as ISO 9001, FDA regulations, or equivalent.
2 to 5 Years of scheduling and conducting Internal Auditing experience related to the ISO 9001, ISO 14001 or equivalent standard.
Excellent interpersonal, verbal and written skills
Ability to positively influence people.
Must be detail oriented.
Strong ability to multi-task and maintain confidentiality.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TOTO USA Website LinkedIn All Job Openings 501 - 1000 employees Founded 1917 🔧 Hardware 🤝 B2B 👥 B2C Hardware
B2B
B2C TOTO USA is the American arm of TOTO, a global manufacturer of high-end bathroom fixtures and sanitary ware. The company designs, manufactures, and sells toilets (including smart toilets and bidet seats like WASHLET and NEOREST), faucets, sinks, showers, bathtubs, and advanced ceramic components, serving both consumer and commercial markets such as luxury hotels and contractors. TOTO USA emphasizes design, innovation (smart restroom and water-efficient technologies), sustainability, and partnerships with architects, designers, and trade professionals. Manager, Quality Assurance Job not on LinkedIn 🔥 26 minutes ago 🏢🏡 Morrow – Hybrid 💵 $85k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Supervises the Quality Assurance Technicians in scheduling, organizing and completing investigations into the nature of product concerns related to Returned Goods.
Ensure investigations are completed in a timely manner as well as the reporting of results back to the Claims Department.
Maintain quality assurance procedures, practices and standard evaluation methods that will ensure product quality and integrity.
Review the RGAs that need to be investigated (QA Queue in SalesForce) and assign priorities for the investigations to be completed and complete product returns for the root cause of poor function or failure.
Analyze and review the field service data and report on the results of products, equipment and service problems.
Collaborate with Quality, After Sales Service, Technical Services, Sales, and Marketing personnel and provide technical information for recommending changes or revisions to products, manuals, or service as determined during product inspections.
Help to develop recommendations to address the reasons behind the returned product (product design related, installation related or manufacturing error related), conduct root cause analyses, and implement corrective and /or preventive actions.
Provide technical assistance to other departments, suppliers, and customers as needed.
Investigate the reasons for product failures and issue summary reports.
Develop, recommend and update quality procedures.
Conducts statistical studies, analysis of data, and issues reports as needed.
Directs investigation of customer complaints and establishes liability of TOTO regarding claims.
Perform quality audits as needed, to include Process Audits, ISO Internal Audits and Preliminary Inspections
Provide direction & coordination of 3rd party ISO inspections & audits.
Write-up and Submit Supplier Corrective Actions to issuing to the Suppliers and may assist Quality Assurance Technicians in writing Supplier Corrective Actions.
Follow up with supplier to have them implement corrective actions and communicate responses to SCARs.
Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
Performs other duties as assigned 🎯 Requirements
Degree in Quality Assurance, Engineering or Technical Field or a related field plus (3) years of applicable quality management or quality engineering.
Experience with quality management systems (QMS) and regulatory compliance standards, such as ISO 9001, FDA regulations, or equivalent.
2 to 5 Years of scheduling and conducting Internal Auditing experience related to the ISO 9001, ISO 14001 or equivalent standard.
Excellent interpersonal, verbal and written skills
Ability to positively influence people.
Must be detail oriented.
Strong ability to multi-task and maintain confidentiality. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

quality management systemsroot cause analysisstatistical analysisquality auditsISO 9001ISO 14001supplier corrective actionsprocess auditsregulatory compliancequality assurance procedures

Soft Skills

interpersonal skillsverbal communicationwritten communicationdetail orientedmulti-taskingpositive influenceorganizational skillscollaborationproblem-solvingtechnical assistance