TOTE Maritime

Customer Support

• Serve as a primary point of contact for customer inquiries, shipment updates, and service requests
• Build and maintain strong customer relationships through proactive communication
• Provide accurate and timely information regarding shipments, delays, and service concerns
• Respond to customer inquiries via phone, email, and other communication channels
• Deliver a professional, responsive, and customer-focused experience
• Investigate and resolve customer concerns in a timely and professional manner
• Collaborate with operations, dispatch, and leadership teams to identify solutions
• Escalate service issues when appropriate while keeping customers informed throughout the process
• Maintain accurate documentation of customer interactions and resolutions
• Monitor shipment activity and freight movement
• Assist with shipment tracing and delivery follow-up
• Coordinate with dispatch, drivers, and operations teams to support customer needs
• Maintain accurate customer records and shipment information
• Support billing, documentation, and service-related inquiries
• Identify opportunities to improve the customer experience
• Communicate customer feedback and trends to leadership
• Participate in training and process improvement initiatives
• Support a culture of teamwork, accountability, and service excellence

Customer Service Representative