Customer Service Representative

TOTE Maritime

Customer Service Representative providing exceptional service and building strong relationships in logistics. Involving problem-solving and communication with customers throughout the transportation process.

Posted 7/14/2026full-timeRemote • Florida, North Carolina, Texas • 🇺🇸 United StatesJunior💰 $40,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship-building, effective communication, and problem-solving in fast-paced environments. Proficient in managing customer inquiries and maintaining accurate documentation while collaborating with cross-functional teams.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsProficiency with Microsoft OfficeExperience in Transportation or Logistics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceAccount ManagementCRM SoftwareTicketing SystemsDocumentation ManagementShipment TrackingBilling SupportData EntryProcess ImprovementService Request Management

Soft Skills

Relationship-BuildingAttention to DetailOrganizational SkillsTeamworkAccountability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

TransportationLogisticsFreightSupply ChainDistribution

About the role

Key responsibilities & impact

Serve as a primary point of contact for customer inquiries, shipment updates, and service requests
Build and maintain strong customer relationships through proactive communication
Provide accurate and timely information regarding shipments, delays, and service concerns
Respond to customer inquiries via phone, email, and other communication channels
Deliver a professional, responsive, and customer-focused experience
Investigate and resolve customer concerns in a timely and professional manner
Collaborate with operations, dispatch, and leadership teams to identify solutions
Escalate service issues when appropriate while keeping customers informed throughout the process
Maintain accurate documentation of customer interactions and resolutions
Monitor shipment activity and freight movement
Assist with shipment tracing and delivery follow-up
Coordinate with dispatch, drivers, and operations teams to support customer needs
Maintain accurate customer records and shipment information
Support billing, documentation, and service-related inquiries
Identify opportunities to improve the customer experience
Communicate customer feedback and trends to leadership
Participate in training and process improvement initiatives
Support a culture of teamwork, accountability, and service excellence

Requirements

What you’ll need

1+ year of customer service, customer support, account management, client services, or call center experience
Strong communication, relationship-building, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency with Microsoft Office, including Outlook, Word, and Excel
Experience using CRM, customer service, ticketing, or business software systems preferred
Experience in transportation, logistics, freight, supply chain, or distribution environments preferred
Ability to work independently in a remote environment
High school diploma or equivalent
Must be legally authorized to work in the United States.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term and Long-Term Disability
Employee Assistance Program (EAP)
401(k) with Company Match
Paid Time Off
Paid Holidays
Professional Development Opportunities
Additional Voluntary Benefits