Total Express

Pricing Analyst

• Manage large international accounts, handling daily routines, operational alignments, performance monitoring and maintaining critical KPIs (revenue, average ticket value, volume, SLA, returns, weight, billing and lost shipments).
• Perform commercial and operational analyses, converting data into clear guidance for clients and internal teams, and producing executive materials for weekly and monthly rituals.
• Serve as the central point of contact between Commercial, Operations, IT, Finance, Risk and CX, ensuring action follow-through, process regularization and well-documented alignments.
• Support negotiations and strategic projects by preparing scenarios, assessing financial impacts, reviewing contracts, overseeing integrations (API/CTE/tracking) and providing input for area decisions.
• Maintain a proactive relationship with international clients through clear communication, comprehensive documentation of agreements, structured follow-up and risk anticipation.
• Act as a commercial reference for the team, assisting with process organization, standardization of communications and resolution of queries.

Commercial Analyst III – Bilingual