Torstar Corporation

Customer Support

• Respond promptly to general phone and email inquiries, offering solutions in a timely and professional manner.
• Deliver outstanding customer service while fostering positive relationships with clients.
• Ensure the precision of customer information updates and verifications, overseeing additional Excel tracking sheets and internal database management.
• Collaborate effectively with managers and team members, facilitating communication regarding client data and confirming information as required.
• Undertake special projects and fulfill other duties as assigned.
• Manage credit card information in compliance with PCI standards and undergo necessary training.

Customer Service Representative

Journalist

• Coordinate with the Managing Editor to generate fresh and interesting local news and feature stories
• Provide coverage of municipal government and regional school boards
• Adapt to frequent updates in news and information
• Produce high-quality, trustworthy journalism using reporting and researching skills
• Understand the connection between reporting and reader interest
• Other duties as required

Reporter

Account Executive

• Develop and execute sales strategies to acquire new clients and grow existing accounts
• Conduct on-site visits to clients to understand their needs and present tailored solutions
• Collaborate with marketing and product teams to deliver effective sales presentations and proposals
• Monitor market trends and competitor activities to identify opportunities
• Maintain accurate records of sales activities and client interactions
• Handle credit card information following PCI compliance and training requirements