Torrid

Customer Insights Manager – Temp, Contract

Torrid

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50 - $60 per hour

About the role

  • Voice of Customer (VoC) Platform Migration
  • Lead the migration of our VoC platform from Verint to Forsta in partnership with internal stakeholders and external vendors
  • Establish a scalable infrastructure to track customer sentiment (CSAT, NPS, and feedback) across key touchpoints
  • Identify opportunities to enhance insights and ensure alignment to business KPIs
  • Customer Survey Management
  • Manage the Monthly Active & Lapsed Customer Survey using SurveyMonkey
  • Partner cross-functionally to gather input on survey topics and business priorities
  • Ensure survey design supports consistent tracking of product and value sentiment over time
  • Analyze results and deliver actionable insights to stakeholders
  • Brand & Market Insights
  • Synthesize and share insights from the Quantilope Brand Tracker
  • Monitor key brand KPIs including awareness, consideration, conversion, and category entry points
  • Connect brand insights to broader business performance and commercial strategy
  • Retail & Competitive Intelligence
  • Analyze external market data, including Circana Retail Market Reports and syndicated insights from YouGov
  • Identify and communicate key trends, risks, and opportunities across the retail landscape
  • Provide strategic recommendations to inform commercial decision-making
  • Mobile App Insights
  • Monitor mobile app performance in alignment with business priorities
  • Identify meaningful trends and areas of opportunity
  • Partner with cross-functional teams to prioritize and execute improvements

Requirements

  • 5+ years of experience in customer insights, consumer research, or similar
  • Strong expertise in both quantitative and qualitative research methods (surveys, focus groups, store intercepts, etc.)
  • Ability to turn complex data into compelling stories and executive-ready insights
  • A strategic mindset with a strong connection to business outcomes
  • Familiarity with Voice of Customer (VoC) platforms such as Verint, Forsta, Medallia, or Qualtrics
  • Strong analytical skills, including the ability to interpret charts/statistical outputs and manipulate data in Excel
  • Experience working with insights tools and platforms (survey tools, syndicated data sources, etc.)
  • Retail industry experience is a plus
  • Strong collaboration, communication, and organizational skills
  • Comfort managing multiple priorities in a fast-paced environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer insightsconsumer researchquantitative research methodsqualitative research methodsdata analysisstatistical analysissurvey designdata manipulation in Excelmarket analysistrend analysis
Soft Skills
strategic mindsetcollaborationcommunicationorganizational skillsstorytellingexecutive presentationprioritizationadaptabilityproblem-solvingstakeholder management