Torrid

Systems Engineer

• Partner with Merchandising and Planning business leaders to gather, define, and prioritize system and process requirements
• Act as a subject matter expert for PLM, Merchandising, and Planning systems
• Translate business needs into functional and technical solutions
• Document business requirements, business cases, and functional specifications
• Evaluate software solutions and system architecture to ensure alignment with business goals
• Drive functional and technical design across PLM, Merchandising, and Planning platforms
• Support system implementations, enhancements, and upgrades
• Coordinate and support system integration and reporting solutions
• Lead and support user acceptance testing (UAT), including issue resolution
• Collaborate cross-functionally with IT, Engineering, and vendor partners
• Develop project plans, timelines, and deliverables for system initiatives
• Ensure systems meet evolving business needs and long-term technology strategy
• Facilitate end-user reviews and stakeholder working sessions
• Create and maintain functional and technical documentation
• Develop training materials and support end-user adoption
• Mentor junior team members and provide guidance on best practices
• Identify opportunities for process improvements and system optimization

Business Systems Analyst – Enterprise Systems

Manager

• Voice of Customer (VoC) Platform Migration
• Lead the migration of our VoC platform from Verint to Forsta in partnership with internal stakeholders and external vendors
• Establish a scalable infrastructure to track customer sentiment (CSAT, NPS, and feedback) across key touchpoints
• Identify opportunities to enhance insights and ensure alignment to business KPIs
• Customer Survey Management
• Manage the Monthly Active & Lapsed Customer Survey using SurveyMonkey
• Partner cross-functionally to gather input on survey topics and business priorities
• Ensure survey design supports consistent tracking of product and value sentiment over time
• Analyze results and deliver actionable insights to stakeholders
• Brand & Market Insights
• Synthesize and share insights from the Quantilope Brand Tracker
• Monitor key brand KPIs including awareness, consideration, conversion, and category entry points
• Connect brand insights to broader business performance and commercial strategy
• Retail & Competitive Intelligence
• Analyze external market data, including Circana Retail Market Reports and syndicated insights from YouGov
• Identify and communicate key trends, risks, and opportunities across the retail landscape
• Provide strategic recommendations to inform commercial decision-making
• Mobile App Insights
• Monitor mobile app performance in alignment with business priorities
• Identify meaningful trends and areas of opportunity
• Partner with cross-functional teams to prioritize and execute improvements

Customer Insights Manager – Temp, Contract

Director

• Develop and lead a comprehensive owned media strategy aligned to brand, merchandising, and revenue goals.
• Own the customer contact strategy and lifecycle roadmap across email, SMS, push, and direct mail.
• Establish channel-specific KPIs and performance benchmarks focused on customer acquisition, retention, reactivation, and LTV.
• Partner cross-functionally with Merchandising, Creative, Digital, CRM, Loyalty, Analytics, and Store Operations to align messaging to business priorities.
• Serve as the company’s subject matter expert in email marketing strategy and best practices.
• Lead the development of compelling, on-brand messaging that drives engagement and conversion while maintaining a strong customer-first perspective.
• Optimize subject lines, content strategy, personalization, frequency, and deliverability.
• Oversee campaign calendars and ensure cohesive storytelling across channels.
• Design and implement advanced segmentation frameworks leveraging behavioral, transactional, and demographic data.
• Develop targeted lifecycle programs (welcome, post-purchase, replenishment, win-back, loyalty, high-value customers, etc.).
• Drive personalization initiatives using dynamic content, predictive modeling, and customer insights.
• Lead testing strategies including A/B and multivariate testing to improve open rates, CTR, conversion, and revenue per send.
• Monitor channel performance and provide actionable insights to senior leadership.
• Optimize contact cadence to balance revenue goals with customer experience.
• Ensure compliance with data privacy and messaging regulations (CAN-SPAM, TCPA, GDPR as applicable).
• Build, mentor, and lead a high-performing owned media team.
• Oversee agency and technology partners to ensure strong execution and innovation.
• Manage budget allocation across channels to maximize ROI.

Director, Owned Media – Email, SMS, Push, Direct Mail

• Provide communication, development, coaching, and leadership to the merchandise planning team.
• Break out brand-level financial direction at the department level, balancing opportunity and risk to ensure the enterprise objectives are being met or exceeded
• Prepare reporting dashboards with metrics and KPI’s that measure the departments performance and provide updates.
• Lead the Top-Down/Bottom-up planning process, including in-season forecasting, pre-season assortment strategy and long range plans.
• Partner with Directors of Merchandising on high-level strategic frameworks for driving department growth during pre-season planning process
• Communicate and translate executive direction into actionable execution with direct reports
• Actively monitor progress against gross margin and inventory objectives and support necessary pivots needed to meet the financial goals.
• Develop planning calendar process leading up to milestone touchpoints and project manage the team to completion
• Drive Open to Buy process for the assigned division, optimizing sales, margins, mark-ups, discounts, promotions, events, and advertisement.
• Actively identifies business opportunities; revises plan as needed.
• Analyze historic and current trends providing analytical support to buying team.
• Partner with Allocation counterpart to determine allocation strategies and ensure proper execution.
• Create vision and direction to move the team forward with new methodologies, process improvements and industry knowledge.
• Establish cross-functional relationships to promote best practices and process adherence.
• Foster teamwork and nurture a culture of inclusion, engagement, and growth while rewarding strong performance.
• Establish and maintain trusting relationships with employees and management.
• Partner with HR while provide leaders with guidance on performance management including coaching, counseling, talent development and disciplinary actions.

Director, Merchandise Planning

• Define and champion the vision for Site Analytics as a critical growth driver for Torrid’s digital business
• Own the digital analytics roadmap, including measurement strategy, platform evolution, experimentation, and data governance
• Serve as a strategic thought partner to senior and executive leadership, translating complex data into clear insights and recommendations
• Lead enterprise analytics initiatives, including GA4 migration, testing frameworks, customer data integration, and tracking best practices
• Oversee site performance measurement across acquisition, engagement, conversion, retention, and customer lifetime value
• Lead experimentation and A/B testing strategies to drive measurable conversion and revenue impact
• Ensure robust tracking and data quality through tag management systems and scalable data pipelines in partnership with Technology
• Drive advanced analysis (attribution, funnel optimization, cohort and journey analysis) to uncover growth opportunities
• Develop executive dashboards and KPI frameworks to create visibility and accountability across the digital business
• Build, mentor, and scale a high-performing analytics team while fostering a data-driven culture and self-service analytics capabilities
• Act as the escalation point for complex data discrepancies and high-impact investigative analyses
• Help define long-term data strategy in response to evolving privacy regulations and cookie deprecation

Business Systems Analyst – Enterprise Systems

Customer Insights Manager – Temp, Contract

Director, Owned Media – Email, SMS, Push, Direct Mail

Director, Merchandise Planning

Director, Site Analytics