Customer Service Representative

Torrid

Customer Service Representative resolving customer issues and providing superior service at Torrid. Engaging in multiple communication channels and maintaining quality standards while working remotely.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $16 - $19 per hourWebsite

About the role

Key responsibilities & impact

Monitors phone queue to ensure proper coverage is maintained at all times.
Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries.
Uses product knowledge to suggest items to customers and properly inform them on product choice.
Responds to all customer voice-mail messages and e-mails within a 24-hour period.
Provides feedback to management regarding current customer service processes and procedures.
Utilizes follow through skills to resolve outstanding customer questions and/or issues.
Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation.
Completes daily administrative projects on time and correctly.
Maintains all quality, productivity, reliability and sales performance standards.

Requirements

What you’ll need

Minimum of 1 year customer service experience in an online call center environment or equivalent
Excellent written and verbal communication skills
Strong computer skills (Word/Excel/Outlook); needs to be Internet savvy
Type at a minimum of 40 words per minute
Strong attention to detail, organizational and follow-up skills
Bilingual English/Spanish; fluent in writing, reading, speaking (preferred)
Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays

Benefits

Comp & perks

Competitive compensation
401k with company matching contribution
Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
Generous 50% employee discount and access to employee-only sales
Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
Tuition reimbursement program
Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
Discounts on entertainment tickets and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencewriting skillscomputer skillstyping speed 40 wpmbilingual English/Spanish

Soft Skills

communication skillsattention to detailorganizational skillsfollow-up skillsflexibility