Torrero

Customer Support Specialist, English & Spanish

Torrero

full-time

Posted on:

Location Type: Remote

Location: Peru

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About the role

  • Answer to incoming requests from customers via live chat
  • Identify customer needs and help customers use specific features
  • Analyze and reporting product malfunctions
  • Follow up with customers to ensure their basic technical and product related issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

  • You should be proficient in English and Spanish languages
  • Proficiency in Portuguese language is good to have
  • You must have work experience in support
  • You must have excellent communication skills
  • You should have strong teamwork skills
  • You should have excellent PC skills
  • You must have high attention to details
  • You should have multi-tasking abilities
  • You must be flexible to work in different shift schedules (day & evening & night) and on weekends
Benefits
  • Competitive salary
  • Amicable work environment and supportive team members
  • Full-time remote opportunity
  • Real career opportunities and professional growth
  • The great team across the world
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bilingual Englishbilingual Spanishproficient PortuguesePC skills
Soft Skills
communication skillsteamwork skillsattention to detailmulti-tasking abilitiesflexibility