Torrero

Support Engineer

• Provide 24/7 technical escalation coverage to support customer-initiated incidents, service requests, and system monitoring alerts.
• Triage, categorize, and prioritize incidents and requests to ensure timely and efficient resolution.
• Troubleshoot technical issues, identify potential bugs, and escalate complex cases to Product, Development, or Marketing teams as appropriate.
• Deliver clear technical information and guidance on product functionality, features, and best practices.
• Collaborate cross-functionally to improve incident response processes and enhance overall customer experience.
• Maintain accurate documentation of incidents, resolutions, and escalation paths in support systems.
• Proactively monitor system performance and highlight areas for optimization or risk mitigation.

Technical Support Specialist

Backend Engineer

• Make architectural decisions for product backend
• Implement design, develop backend and write tests
• Monitor trouble proof operation of production
• Monitor performance, and optimize wherever necessary
• Responsible for completed tasks

Middle to Senior Python Developer

Recruitment

• Manage full-cycle recruitment from sourcing & selecting candidates to extending job offers
• Develop and execute sourcing strategies across international and Russian-speaking job markets
• Post vacancies on relevant local and international job boards
• Conduct structured interviews and candidate assessments
• Partner closely with Hiring Managers to define role requirements and hiring strategies
• Build and maintain talent pipelines for key business areas
• Monitor recruitment metrics and continuously improve hiring processes
• Ensure positive candidate experience and strong employer branding

Talent Acquisition Manager

• Implement backend services in Go following established architectural standards
• Develop and maintain microservices running in Kubernetes
• Work with AWS-based infrastructure (EKS, IAM, managed data services)
• Integrate with in-memory datastores (Redis / Valkey-compatible)
• Write unit and integration tests
• Debug production issues using logs and metrics
• Participate in code reviews and async collaboration

Middle Golang Developer, Backend – Platform

QA Engineer

• Perform functional and non-functional (web and mobile), integration, regression and usability testing;
• Identify, record and report bugs to the development team;
• Verification of bug fixes;
• Create comprehensive test cases;
• Initiate and execute tests with high/low level detailed test cases;
• Create and maintain testing documentation (test suites, test cases, checklists, instructions for testing, etc.)
• Track quality assurance metrics;
• Analyze and execute the test cases
• Analyze and document features of the product and business requirements;
• Refine testing process;
• Cooperate closely with Dev and Delivery Manager to identify system requirements;
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Customer Support

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Customer Support Specialist, English & Spanish

Customer Support Specialist, English Speaking, EU Time Zone

Financial Crime

• Perform customer identity verifications and document reviews in accordance with regulatory requirements and internal procedures.
• Conduct CDD and EDD checks for new and existing customers, identifying potential risk factors such as politically exposed persons (PEPs) and adverse media.
• Monitor flagged accounts and suspicious activities, escalating concerns to the Compliance or AML team as necessary.
• Collaborate with customer support and payments teams to resolve KYC-related queries and document submission issues.
• Ensure timely and accurate handling of player verifications to meet operational SLAs and regulatory timeframes.
• Maintain up-to-date knowledge of regulatory changes, licensing requirements, and internal risk management protocols.
• Monitoring suspicious transactions related to AML.
• Assist in the preparation of reports for internal audits, external regulators, and AML officers.
• Contribute to ongoing improvements in KYC processes, tools, and workflows.

KYC Specialist

Manager

• Management of the casino portfolio
• Running tests, obtaining results, and performing detailed analysis on the success and impact of product improvements
• Ensuring compliance alignment of the casino catalog for the UK, IOM, and Estonian licenses
• Ensuring games configuration (bet limits, bonus contributions, thumbnails, etc.) and that all game-related regulations and requirements are met
• Addressing product-related questions and issues in a timely and professional manner
• Working closely with developers, CRM, and tech teams based on feedback received from partners
• Working closely with Customer Support and handling Customer Service escalations
• Collaborating with managers across the company to define and manage gaming platforms and product features
• Handling ad-hoc requests and taking full ownership of tasks
• Monitoring game performance across markets and platforms, identifying underperforming titles and optimisation opportunities
• Managing relationships with game providers, including releases, issue resolution, and asset delivery
• Ensuring accurate and appealing game display across front-end placements, categories, and recommendation areas
• Reviewing and validating game assets (thumbnails, descriptions, tags) prior to publishing
• Supporting marketing and CRM with game-related campaigns, promotional setups, bonus features, and new releases
• Tracking KPIs related to game performance, player engagement, and revenue contribution
• Participating in planning and discussions for new platform features, providing insights based on data and user behaviour
• Assisting in QA for new games, new features, and platform updates
• Managing error logs, identifying recurring issues, and escalating to engineering or providers where needed
• Ensuring proper tagging, categorisation, and metadata consistency across all regions and licenses
• Conducting regular audits of the casino catalog, configurations, and compliance status
• Supporting internal teams during major releases, content migrations, and provider transitions

Casino Manager

Risk

• Monitor player behavior to identify fraud, bonus abuse, arbitrage, collusion, and other exploitative patterns
• Proactively profile customers using wagering behavior, transactional data, and risk indicators
• Involve in account verification
• Check internal and third-party alerts, producing clear, evidence-based conclusions
• Build, maintain, and optimize fraud and risk analysis datasets to improve detection accuracy
• Identify linked accounts and coordinated betting behavior across products and platforms
• Assess financial risk exposure by reviewing transactional and operational data across business units
• Document suspicious or unusual activity in line with internal risk frameworks
• Communicate findings, trends, and emerging risks to leadership in a concise and actionable manner
• Partner with operations, customer support, AML, payments and product teams to resolve risk issues efficiently
• Maintain a strong working knowledge of internal casino policies, tools, and risk controls
• Support incident reviews by identifying root causes and contributing to preventive measures